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- Tasks: Lead customer services for exciting outdoor events and ensure top-notch communication.
- Company: Dynamic company managing respected outdoor challenge events.
- Benefits: Full-time role in London with a vibrant team atmosphere.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: Experience in customer service management and excellent communication skills.
- Other info: Opportunity to engage with thousands of participants and numerous charities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced manager to head up our Customer Services function. This role is an ideal opportunity for someone who may feel that they would thrive within a relatively small, busy company, which operates and manages a range of interesting and highly respected outdoor challenge events that engage thousands of participants, 400+ charities, and a hundred or so corporate clients each year.
Whilst some of our events may only last as little as a single day, many individual customer journeys span up to 12 months; therefore providing first-class customer service and excellent communication is absolutely at the heart of what we deliver as a class-leading brand - and is exactly what this role is all about.
Brand & Communications Lead for Outdoor Events in City of London employer: Ultra Group Limited
Contact Detail:
Ultra Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand & Communications Lead for Outdoor Events in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the outdoor events industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show your passion for outdoor events! When you get the chance to chat with potential employers, share your experiences and enthusiasm for the industry. We want to see that spark in you – it makes all the difference!
✨Tip Number 3
Prepare for interviews by researching the company and its events. We suggest you come armed with ideas on how you can enhance their customer service and communication strategies. It shows you’re proactive and genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Brand & Communications Lead for Outdoor Events in City of London
Some tips for your application 🫡
Show Your Passion for Outdoor Events: When you're writing your application, let your love for outdoor events shine through! We want to see how your experiences and enthusiasm align with our mission of delivering top-notch challenges that engage participants and charities alike.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Brand & Communications Lead role. Highlight relevant experience in customer service and communications, and don’t forget to mention any specific outdoor events you've been involved with. We love seeing how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Use bullet points where possible to make it easy for us to read through your achievements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our exciting team!
How to prepare for a job interview at Ultra Group Limited
✨Know the Brand Inside Out
Before your interview, dive deep into the company’s values, mission, and the specific outdoor events they manage. Understanding their brand will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this role is all about providing first-class service to clients and participants.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to boost your confidence and ensure you convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company’s future events or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
