Technical Sales Manager - Operational Services & Support

Locations: Loudwater, Buckinghamshire, England, UK; Greenford, Greater London, England, UK; Weymouth, Dorset, England, UK

Time type: Full time

Posted on: Posted Today

Job requisition id: REQ-11328

Protecting What Matters. Powering the Future of Naval Technology.

Ultra Maritime is a global leader in advanced maritime defence solutions. We operate at the forefront of innovation, delivering technologies that protect lives, secure nations, and enable a safer, more sustainable world.

The Technical Sales Manager role is a critical aspect of Ultra Maritime's international support proposition, acting as both a lead for our engagement with a wide array of support customers and as a driver for growth and engagement across this incumbent base. This role will require a level of engineering and naval defence experience but will be supported by a substantial support function within the business to deliver proposals and solutions. The role will work directly with the Segment Lead and organisation to identify new business opportunities, coupling their market experience with Ultra Maritime's wealth of capability for success in this sector. There is an expectation of up to 20% travel as required for the role but this will vary through the year. This role will operate on a hybrid basis, with the candidate being able to work from any Ultra Maritime office to best suit their location. This includes our London (Greenford), Loudwater or Weymouth offices. The candidate will need to travel to other sites or to customers as required to fulfil the role.

About the Role:

• Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
• Understand customer needs and, with assistance of other team members, prepare solutions that assist with customer tendering specification descriptions.
• Prepare, deliver and review sales presentations, contracts and proposals. Negotiate regional contracts/tenders.
• Provide direction, support and relationship management of agents where required.
• Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
• Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products/services and the quick resolution of any issues that arise.
• Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback. Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
• Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.

Main Tasks & Duties of the position:

• Manage our worldwide customers effectively & build appropriate relationships to develop our support business.
• Develop business strategies for each customer with targets to secure & grow revenue stream.
• Generate, understand and review user requirements.
• Support bids where appropriate by providing technical solutions, estimates and plans.
• Ensure that technical solutions produced meet customer requirements working with the Project Engineering Leads.
• Assist with delivering the systems engineering tasks for projects on time and to budget, including elements of work package management.
• Assist with development and documentation of system architecture, design, acceptance and verification strategies.
• Support product certification and compliance approval where required in country (all technical aspects including contractual and legislative).
• Use existing CRM database to identify new potential sales in existing customers.
• Support Bid/No-Bid Reviews utilising customer and market knowledge.
• Bid manage responses to Pre-Qualification Questionnaire (PQQ’s)/Invitation To Tender (ITT) to ensure that responses are completed in agreed Customer deadlines.
• Any other duties as required to fulfil the role and provide excellent customer experience.

Education/ Experience and Soft Skills:

• Proven successful sales and/or engineering experience within maritime defence equipment industry.
• Typically, a Bachelor Degree (or equivalent) in a related field and 5+ years of related experience within the Defence Industry.
• Proven track record of developing and maintaining Customer relationships.
• Self-motivated, driven, and enthusiastic with a can-do attitude.
• Capable of working independently using own initiative or as a member of a team.
• Ability to show structured method of work, planning and executing different workloads.
• Strong oral & written communication skills with the ability to utilise IT & CRM skills for everyday use.
• Ability to be flexible in day-to-day duties as required by customers.
• Valid driving licence & appropriate permission to work in the UK.

Security Requirements:

This role requires you to undergo Baseline Personnel Security Standard Check (BPSS) as a minimum and some roles will require further national security vetting checks. In line with Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided.

Our commitment to diversity and inclusion:

Ultra Maritime embraces the power of diverse perspectives to fuel innovation. We strive to build an open, inclusive workplace where ideas flourish and every individual can make a meaningful impact. If you need any reasonable adjustments during the recruitment process, please let the recruitment lead managing your application know.

Together, we deliver cutting-edge solutions that safeguard our oceans and secure a safer world.

Our partnership with Morson Edge:

Ultra Maritime is partnering with a third-party recruitment provider, Morson Edge (part of the Morson Group), to manage this hiring process. In accordance with UK employment law and UK GDPR, by applying for this role, you consent to your CV and application details being shared with Morson Edge for recruitment purposes. Both Ultra Maritime and Morson Edge will process your data in accordance with their respective Privacy Policies. These policies outline how your information is used, stored, and retained. You have the right to withdraw your consent at any time by contacting Ultra Maritime or Morson Edge directly, as detailed in their Privacy Policies.