Senior / Principal Support Engineer

Protecting What Matters. Powering the Future of Naval Technology. Ultra Maritime is a global leader in advanced maritime defence solutions. We operate at the forefront of innovation, delivering technologies that protect lives, secure nations, and enable a safer, more sustainable world.

Working under the mentorship of the Head of Support, you will apply sound engineering judgement to ensure products are developed to be supportable, develop the support solution and acquire the necessary resources for support. The focus of this role is to ensure the supportability of our products by helping shape the design for support and helping develop the support solution architecture. No two days at Ultra are the same, but your responsibilities will include:

• In coordination with the ILS Project Lead, tailor the scope and scale of ILS activities to meet the User, Customer, and Ultra’s requirements.
• Working collaboratively with designers to improve the reliability, maintainability and usability aspects of Ultra's designs.
• Providing input to the development of the optimum support solution for each customer, within the context of a wider product and capability roadmap.
• Completing life cycle cost analyses, level of repair analyses, sparing analyses, failure modes and effects analyses.
• Eliciting and deriving support requirements and proposing verification methods for requirements.
• Developing supportability cases and conducting analyses to provide progressive assurance of support solutions.
• Performing reliability modelling and undertaking maintainability analysis to optimise support arrangements.
• Assessing the human element of systems, including assessing the potential for human error as a contributor to system failures.
• Preparing, or providing input to, technical manuals such as troubleshooting guides or operations and maintenance manuals.
• Assisting with the identification and mitigation of hazards through system hazard analysis.
• Formulating and implementing the obsolescence strategy for a product line.
• Supporting the continuous improvement of processes, policies and procedures.

Typically, a Bachelor Degree (or equivalent) in a related field and experience in a range of roles within a relevant complex engineering environment. May be required to maintain security clearance.

Security Requirements This role requires you to undergo Baseline Personnel Security Standard Check (BPSS) as a minimum and some roles will require further national security vetting checks. In line with Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided.

What can you expect from us? More than just a job, we offer a mission. More than just a workplace, we provide the opportunity to protect lives, advance technology, and shape the future of maritime security. As an employee of Ultra Maritime, you will receive:

• Optional 9 day fortnight TOIL
• Flexible working hours
• 1pm finish on a Friday
• Annual bonus – dependent on level. Non-managers = 5% and Managers = 10% for example
• Hybrid working for certain job roles.
• Casual dress
• 25 days holiday
• Christmas shut down – use three days of annual leave to cover this
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub - discounts at over 200 online stores
• 4 x annual salary life cover
• Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).