At a Glance
- Tasks: Support the sales team with customer enquiries and administrative duties.
- Company: Join ULTIMATION DIRECT LTD, a leader in security and access control solutions.
- Benefits: Gain hands-on experience while working towards a recognised qualification.
- Other info: Potential for progression into customer service or sales roles after the apprenticeship.
- Why this job: Kickstart your career in sales and customer service with real-world experience.
- Qualifications: GCSEs in English and Maths required; strong communication and IT skills preferred.
The predicted salary is between 19475 - 25000 £ per year.
Overview
We are looking for a motivated and enthusiastic Sales Administration Apprentice to join our team.
This is a great opportunity to gain hands-on experience in a busy sales office while working towards a recognised apprenticeship qualification in Customer Service L3.
Employer
ULTIMATION DIRECT LTD is a UK based manufacturing company, specialising in the design, production and installation of perimeter security and access control products.
Responsibilities
- Support the sales team with customer enquiries, order processing, maintaining records, preparing documents and carrying out general administrative duties.
- Develop communication, organisation and IT skills while learning how a professional sales environment operates.
- Help ensure customer enquiries, orders and office tasks are dealt with efficiently and professionally.
- Answer incoming calls and respond to customer enquiries in a polite and professional manner.
- Process customer orders accurately and update internal systems and records.
- Support the sales team with quotations, order updates, customer information and general administration.
- Prepare and maintain documents, emails, spreadsheets and other business records.
- Liaise with colleagues, customers and suppliers to help ensure orders and enquiries are followed up.
- Learn how the sales process works from initial enquiry through to order completion.
- Develop communication, organisation, IT and customer service skills through day-to-day tasks and apprenticeship training.
- Training and progression
Training Outcome: Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.
Skills and qualifications
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Numerical skills
- Logical thinking
- Team working
- Non judgemental attitude
Qualifications
- Essential GCSEs – English and Maths (A*/9 – C/4)
- Course information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working arrangements
- Working Week: 08:00 to 17:00 with a 30-minute lunch break and a 15-minute break each morning and each afternoon.
- Expected Duration: 1 Year 6 Months
- Training Provider: Lincoln College
- #J-18808-Ljbffr
Sales and Customer Services Apprenticeship employer: Ultimation Direct Ltd
ULTIMATION DIRECT LTD is an excellent employer that offers a supportive and dynamic work environment for aspiring sales professionals. With a focus on employee growth, the company provides hands-on experience in a busy sales office while working towards a recognised apprenticeship qualification, ensuring that apprentices develop essential skills in communication, organisation, and customer service. Located in the UK, ULTIMATION DIRECT LTD fosters a culture of teamwork and professionalism, making it an ideal place for individuals seeking meaningful and rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Services Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Ultimation Direct Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Ultimation Direct Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Sales and Customer Services Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Ultimation Direct Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Ultimation Direct Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Ultimation Direct Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Ultimation Direct Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Ultimation Direct Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
