Recoveries Executive in Newport, Wales

DEPARTMENT: Risk & Recoveries

RESPONSIBLE TO: Head of Risk & Recoveries

LOCATION: Bristol or Leeds. Hybrid and flexible work options available.

OVERVIEW:

At Ultimate Finance, we back ambition - properly. We are a specialist lender built for pace, flexibility and real-world problem solving, helping businesses access funding that fits how they work. You will join a team of approachable experts who move quickly, speak clearly and take pride in doing the right thing for customers and partners. We trust people to take ownership, with supportive leaders and experienced teammates on hand. With 20+ years experience and over £17bn funded, we are growing - and we are looking for people who want to do work that matters.

About the team:

Our Risk & Recoveries team helps protect our portfolio and support customers when things get tough. We spot risk early, stay close to clients through open, honest conversations, and work with internal teams and external specialists to find practical solutions. When recovery action is needed, we take a fair, responsible approach that aims for the best outcome for everyone.

About the role:

As a Recoveries Executive at Ultimate Finance, you will take end-to-end ownership of a varied portfolio of customers who have fallen behind on their repayments across Asset Finance and Working Capital. Your focus is to put the right recovery plan in place protecting outcomes for our clients, minimising losses, and maximising recoveries in line with agreed terms. It is a highly visible role where you will work closely with internal stakeholders and external specialists (like solicitors and insolvency practitioners), bringing pace, clear judgement and professionalism always living our values of Decency, Enterprise and Brilliance.

Key responsibilities:

• Own your portfolio from start to finish assess each case quickly, choose the best recovery approach, and keep it moving.
• Build smart recovery strategies review the customer, business and any guarantors, and recommend fair, commercial settlement options when appropriate.
• Manage external partners instruct and oversee solicitors, insolvency practitioners and debt collection agencies, agreeing clear targets and holding them to good service and value.
• Control costs and approvals make sure third-party fees are appropriate, approved correctly, and recharged to clients where agreed.
• Lead regular portfolio reviews bring clear updates, key risks and next steps, and support senior stakeholders with accurate insight.
• Support provisioning and write-off decisions make well-reasoned recommendations and ensure agreed actions are processed correctly on internal systems.
• Keep reporting accurate and on time maintain strong oversight of portfolio reporting and mandatory submissions.
• Ensure smooth case handovers and great record-keeping take clear handovers from Operations, keep case notes and diaries up to date, and make information accessible to the wider team.
• Handle disputes confidently manage debtor and client disputes calmly and fairly, escalating early when needed.
• Support legal documentation prepare and process key documents for demands, settlements and closing out security where required.
• Contribute to weekly reviews and help support the Asset Recoveries Executive with workload and priorities.

Key skills and knowledge:

• Experience (or strong understanding) of recoveries, collections or debt treatment in a fast-paced environment.
• Confident, clear communicator who can work with senior stakeholders and external professionals.
• Strong negotiation skills and commercial judgement (including settlement thinking).
• Highly organised with excellent attention to detail, record-keeping and follow-through.
• Resilient, decisive and calm under pressure - able to keep momentum in challenging cases.
• Strong ownership mindset: proactive, accountable, and improvement-focused.
• Comfortable with reporting and data (good Excel skills).

Please note that if you are successful in receiving an offer of employment from Ultimate Finance, your employment will be conditional upon satisfactory completion of a Disclosure and Barring Service (DBS) check. We use a third party provider to conduct the check on our behalf. We kindly ask not to be contacted by recruitment agencies, thank you.