Head of Business Support in Lutterworth

POSITION: Head of Business Support

DEPARTMENT: Ultimate Asset Finance

RESPONSIBLE TO: Head of Operations - Asset Finance

LOCATION: Lutterworth. Hybrid and flexible work options available.

OVERVIEW:

At Ultimate Finance, we back ambition - properly. We are a specialist lender built for pace, flexibility and real-world problem solving, helping businesses access funding that fits how they work. You will join a team of approachable experts who move quickly, speak clearly and take pride in doing the right thing for customers and partners. We trust people to take ownership, with supportive leaders and experienced teammates on hand. With 20+ years experience and over £17bn funded, we are growing - and we are looking for people who want to do work that matters.

About the team:

Asset Finance at Ultimate Finance is built to keep deals moving. We provide tailored funding for hard assets such as vehicles, equipment and machinery quickly, clearly and with support that stays close. Working side-by-side with brokers, customers and internal teams, we shape the right solution, deliver a strong customer experience, and apply smart risk controls and operational discipline to get deals completed smoothly and responsibly.

About the role:

As Head of Business Support in our Asset Finance division, you will lead the teams that keep our new business and day-to-day administration running smoothly. You will combine strategic oversight with a hands-on approach - making sure deals complete efficiently, customers and brokers get a great experience, and standards stay high across accuracy, compliance and service. Working closely with Sales, Underwriting and Operations, you will remove bottlenecks, improve processes, and help build the operating rhythm that supports our growth - always displaying Decency, Enterprise and Brilliance.

Key responsibilities:

• Provide clear and consistent leadership to the New Business Pay-Out and Administration teams, ensuring a high-performing, engaged and customer-focused environment.
• Facilitate completion of new deals, including issuing documentation and liaising with the wider team, ensuring all conditions are satisfied.
• Deliver a professional service to our clients, brokers and introducers on a day-to-day basis.
• Help develop, understand, promote and educate the team in their knowledge of Asset Finance products and their career development, with set team objectives and regular feedback.
• Act as a senior point of escalation for complex queries, offering sound judgement and balanced decision-making.
• Lead the day-to-day operation of business support activities, ensuring timely, accurate and compliant execution of pay-out and administrative processes.
• Maintain strong oversight of workflow management, resource allocation and service levels, ensuring consistent delivery against agreed standards.
• Work proactively with internal teams to resolve issues, remove bottlenecks and ensure a smooth customer experience.
• Ensure seamless transitions between teams, particularly from credit approval to pay-out and onboarding.
• Build and maintain strong working relationships with Sales, Underwriting, and Operations to support joined-up service delivery.
• Regularly review systems, controls and procedures to improve efficiency, quality and risk management.
• Maintain a strong focus on governance, always ensuring audit readiness and adherence to compliance frameworks.

Key skills and knowledge:

• Demonstrable leading qualities.
• A hands-on leader who can balance day-to-day delivery with building better processes for the future.
• Strong knowledge of Asset finance documentation, products and security structures.
• Confident managing workflows, priorities and service levels across multiple moving parts.
• Strong stakeholder management - able to partner effectively with Sales, Underwriting and Operations.
• Highly organised, detail-focused and committed to accuracy and compliance.
• Comfortable using data to track performance, spot issues early, and improve outcomes.
• Clear, professional communicator with a customer-first mindset.

Please note that if you are successful in receiving an offer of employment from Ultimate Finance, your employment will be conditional upon satisfactory completion of a Disclosure and Barring Service (DBS) check. We use a third party provider to conduct the check on our behalf.

We kindly ask not to be contacted by recruitment agencies, thank you.