Business Support – Administrator in Lutterworth

POSITION: Business Support - Administrator

DEPARTMENT: Ultimate Asset Finance

RESPONSIBLE TO: Head of Operations - Asset Finance

LOCATION: Lutterworth. Hybrid and flexible work options available.

OVERVIEW:

Why choose Ultimate Finance? At Ultimate Finance, we back ambition - properly. We’re a specialist lender built for pace, flexibility and real-world problem solving, helping businesses access funding that fits how they work. You’ll join a team of approachable experts who move quickly, speak clearly and take pride in doing the right thing for customers and partners. We trust people to take ownership, with supportive leaders and experienced teammates on hand. With 20+ years experience and over £17bn funded, we’re growing - and we’re looking for people who want to do work that matters.

About the team:

Asset Finance at Ultimate Finance is built to keep deals moving. We provide tailored funding for hard assets such as vehicles, equipment and machinery quickly, clearly and with support that stays close. Working side-by-side with brokers, customers and internal teams, we shape the right solution, deliver a strong customer experience, and apply smart risk controls and operational discipline to get deals completed smoothly and responsibly.

About the role:

This is a hands-on, customer-focused role that helps keep our Asset Finance service running smoothly from day one. You’ll often be the first point of contact for clients and brokers, so you’ll play a key part in creating a friendly, professional experience. Day to day, you’ll process payments, keep our records accurate and well organised, and support reporting and general administration. You’ll also work closely with colleagues across the team to spot and resolve any issues quickly. We’re looking for someone who’s detail-driven, proactive, and lives our values of Decency, Enterprise and Brilliance.

Key responsibilities:

• Be the first point of contact for clients and introducers - handling calls and day-to-day questions quickly and professionally.
• Keep client records accurate and up to date.
• Process and allocate payments correctly, and keep clear records of what’s been received and where it’s been applied.
• Resolve queries and requests such as settlements, statements and change requests - making sure customers get a smooth experience.
• Support the wider team by managing admin, invoicing, reporting and task priorities, and helping colleagues where needed (including investigating any asset alerts).

Key skills and knowledge:

• Confident, friendly communicator great on the phone and by email.
• Customer-first and professional, with a people-centric approach.
• Strong administration and organisation skills, with excellent attention to detail.
• Proactive self-starter who takes ownership and follows tasks through.
• Calm problem-solver who can adapt quickly in a busy environment.
• Collaborative team player who builds positive working relationships across the business.
• Good numeracy and data handling comfortable with records, reports and payments.
• Commercially aware, with a basic understanding of funding and the security behind it.

Please note that if you are successful in receiving an offer of employment from Ultimate Finance, your employment will be conditional upon satisfactory completion of a Disclosure and Barring Service (DBS) check. We use a third party provider to conduct the check on our behalf.

We kindly ask not to be contacted by recruitment agencies, thank you.