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- Tasks: Support customers with loan applications and enhance service quality through effective communication.
- Company: Dynamic fintech lender focused on customer satisfaction and innovation.
- Benefits: Competitive salary, matched pension contributions, medical cover, and flexible working options.
- Why this job: Join a fast-growing team and make a real impact in a supportive environment.
- Qualifications: Strong communication skills and a commitment to exceptional customer service.
- Other info: Exciting career development opportunities in a progressive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Role : Underwriting Support Consultant
Location : Milton Keynes / Hybrid working
Salary : £25,000 + benefits
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative and fast-growing established fintech lender. If you are truly customer‑focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.
This role would suit someone who is looking to join an organisation that can allow them to develop their career professionally while helping customers obtain loans in a quick and efficient manner.
They are setting up a new operations office in Milton Keynes, their Head Office remaining in London, so this role will be based out of the new office. You would initially be working from home but once the operations office is opened you would be required to travel and work in there up to 4 days a week. The team currently work Mon‑Fri on a shift pattern between 8 – 6pm
Key Objectives include reducing email response time & increasing customer service effectiveness, achieving exceptional quality audit results via the telephone and via email and ensuring applications are reviewed in a responsible manner providing customers with exceptional service
Responsibilities include, handling inbound calls and conducting outbound calls to support the underwriting assessment, review of loan applications that have referred to the loan underwriting team, typically, this will include the review and checking of bank statements and customer identification documentation
Required skills and experience :
- Commitment to exceptional customer service
- Strong verbal and written communication skills
- Ability to cope under pressure and multi‑task within a team
- Ability to work flexibly where the demands of the role require.
- Excellent numerical and analytical skills
- Excellent communication skills and the ability to work in a small team
- Ability to maintain a high degree of quality and accuracy at an effective speed
- Previous experience in reviewing documentation such as bank statements or identification would be an advantage
- Ability to identify and record vulnerability when interacting with customers.
You will be expected to be able to travel to London for the first week or so for training (expenses paid) but training will also be provided on‑site.
In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and a highly competitive salary.
If you really want to make a difference to an organisation rather than be a very small cog in a giant machine, then apply now.
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Underwriting Support Consultant employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Support Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to underwriting support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Underwriting Support Consultant
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your commitment to exceptional customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong verbal and written communication skills, so make sure your application reflects that. Avoid jargon and get straight to the good stuff!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Underwriting Support Consultant role by mentioning relevant skills and experiences. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Ultimate Banking
✨Know Your Customer Service Skills
Make sure you can talk about your commitment to exceptional customer service. Prepare examples from your past experiences where you went above and beyond for a customer, as this role is all about providing top-notch support.
✨Brush Up on Your Analytical Skills
Since the job involves reviewing loan applications and bank statements, be ready to discuss your numerical and analytical skills. You might even want to practice some scenarios or case studies that demonstrate your ability to assess information accurately.
✨Demonstrate Flexibility and Teamwork
This role requires you to work flexibly and within a small team. Think of times when you adapted to changing situations or collaborated effectively with colleagues. Highlighting these experiences will show that you're a great fit for their dynamic environment.
✨Prepare for Pressure Situations
The ability to cope under pressure is crucial. Be prepared to discuss how you've managed stressful situations in the past, especially if they involved multitasking or tight deadlines. This will reassure them that you can handle the demands of the role.
