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- Tasks: Support customer teams with training and competency frameworks to enhance skills.
- Company: Join a customer-centric financial services organisation focused on positive change.
- Benefits: Enjoy a competitive salary, up to 16% pension contributions, and BUPA medical cover.
- Why this job: Be part of a collaborative environment that prioritises people and continuous improvement.
- Qualifications: Experience in learning & development, training course design, and learning needs analysis required.
- Other info: Office-based role in Epsom, with some flexibility after training.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work for a different type of financial services organisation, one that puts the customer at the heart of everything they do? Do you want to use your skills and knowledge to support the wider customer facing teams with their learning and development? This is then probably your ideal job, working as part of the People team to support the implementation and ongoing maintenance of their Training and Competency frameworks.
You will work with key stakeholders to:
- Design, implement and oversee Training & Competency (T&C) across customer facing teams which defines and documents/evidence ongoing competency levels.
- Design, implement and oversee a structured approach for initial (induction) and ongoing T&C performance monitoring, assessments and individual action plans.
- Conduct Learning Needs Analysis (LNA) to identify competency gaps/learning needs (through complaints data, knowledge retention tool results, call reviews, feedback, L&D data) and recommend learning solutions.
- Develop and maintain a trainer support network across teams to aid collaboration, identify and develop trainers’ skills and ensure consistency in approach.
- Develop line managers, supervisors and trainers to enhance their coaching and competency assessment/supervision skills.
To be successful in this role you will need:
- A background in a learning & development team, designing and co-ordinating training courses and undertaking learning needs analysis.
- To be able to upskill on various technology which supports learning.
- Be able to communicate at all levels.
- Be able to work independently within agreed parameters.
- Be a confident problem solver who is able to challenge respectfully and appropriately.
- Be curious with a desire for constant self-improvement in this field.
In return you will work in a collaborative environment where people come first and for an organisation that is committed to improving its workforce and who are going through a period of positive change. They offer a competitive salary and strong benefits including pension contributions up to 16% and BUPA medical cover. This is an office based role in Epsom so you must be able to travel to the office 5 days per week, with some flex once fully trained in the role (minimum 3 days).
Locations
Training & Competency Specialist employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Competency Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in training and competency frameworks. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is key for this role.
✨Tip Number 2
Network with professionals in the learning and development field. Engaging with others who have experience in training and competency can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've conducted Learning Needs Analyses in the past. Being able to articulate your approach and the outcomes will showcase your expertise and problem-solving skills, which are crucial for this role.
✨Tip Number 4
Research the company’s values and customer-centric approach. Tailoring your conversation to align with their mission will show that you’re not just looking for any job, but that you genuinely want to contribute to their vision.
We think you need these skills to ace Training & Competency Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in learning and development, particularly any roles where you designed training courses or conducted learning needs analysis. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric financial services and how your background aligns with the role. Mention your problem-solving abilities and your commitment to continuous self-improvement, as these are key attributes for the position.
Showcase Relevant Skills: When detailing your experience, emphasise your ability to communicate effectively at various levels and your experience in developing training frameworks. Highlight any technology you’ve used to support learning, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a training and competency role.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Learning & Development Experience
Make sure to highlight your background in learning and development during the interview. Discuss specific training courses you've designed or coordinated, and how you've conducted learning needs analyses to identify competency gaps.
✨Demonstrate Your Problem-Solving Skills
Be prepared to share examples of how you've tackled challenges in previous roles. This could include situations where you had to respectfully challenge existing processes or suggest improvements based on feedback and data.
✨Communicate Effectively with Stakeholders
Since this role involves working with key stakeholders, practice articulating your ideas clearly and confidently. Think about how you can convey complex information in a straightforward manner, especially when discussing training frameworks.
✨Express Your Curiosity and Desire for Self-Improvement
Show your enthusiasm for continuous learning and self-improvement. Share any recent courses or certifications you've pursued, and discuss how you stay updated with the latest trends in learning and development.
