At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Enjoy generous holidays, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Opportunities for volunteering and community involvement with paid days off.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25753 - 25753 € per year.
Location: Newbury
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturdays 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365.
Interviews:
- Competency based 90-minute interview held in the Newbury branch.
- We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome.
- We reserve the right to close this vacancy at any point.
Customer Service Advisor in Newbury employer: Ultimate Banking
Newbury Building Society is an exceptional employer that prioritises employee development and community engagement. With a supportive work culture, generous benefits including a stakeholder pension scheme and wellbeing programmes, as well as opportunities for volunteering, you will find a rewarding environment that values your contributions. Join us in Newbury, where every day brings new challenges and the chance to make a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your skills and experiences clearly.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Newbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service experience!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and keep your tone friendly and professional – we love a good chat, but let’s keep it polished!
Highlight Your Flexibility:This role involves a variety of tasks, so be sure to mention any experience you have in handling different responsibilities. We appreciate candidates who are adaptable and ready to take on new challenges, so let us know how you fit the bill!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the interview stage quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ultimate Banking
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on Newbury Building Society. Understand their values, services, and community involvement. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Competency Questions
Since the interview is competency-based, prepare for questions that assess your problem-solving and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. Smile, maintain eye contact, and engage with the interviewer. A positive attitude can make a lasting impression and set you apart from other candidates.
