Mortgage Administrator

Mortgage Servicing Administrator Stafford/Hybrid Up to £27k Do you excel in providing first class customer service? Do you want to join a dedicated team delivering outstanding service in the Mortgage Sector? Our client, a respected mutual organisation based in Stafford, is seeking a Mortgage Service Administrator to join their dedicated team. In this pivotal role, you will provide essential support to the Mortgage Department, ensuring a seamless and efficient mortgage administration process with a keen focus on accuracy and adherence to quality assurance standards. There is an element of telephony work within this role, so you will have a mix of administration and telephone work. Duties of the Mortgage Servicing Administrator: * Monitor the level of mortgage redemptions, producing and issuing statements upon requests. * Offer support to the sales team, with following up mortgage leads and arranging appointments. * Oversee all aspects of deeds activities, including tracking deeds on completions, logging deeds out, and releasing packets, while being responsible for the Society's sealing and the discharge or part release of security. * Confidently communicate with key stakeholders, including solicitors, valuers, and estate agents. * Handle incoming calls daily, ensuring a positive and efficient response to enquiries. The successful individual will possess: * A wealth of experience in administration. * Experience within a telephone-based role. * Experience with mortgages would be highly advantageous. This is a fantastic opportunity for an individual who has high attention to detail, strong administrative skills and an excellent telephone manner. Due to the nature of the role, they would like this role holder to be office based at least 3 days per week