At a Glance
- Tasks: Support customers in arrears through calls, emails, and messages while finding sustainable repayment solutions.
- Company: Join a dynamic fintech lender with a small, innovative team.
- Benefits: Salary up to £31K, matched pension contributions, medical cover, and gym membership funds.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers manage their finances in a supportive environment.
- Qualifications: Experience in debt collections, strong communication skills, and empathy for customers.
The predicted salary is between 31500 - 38500 £ per year.
- Milton Keynes - Hybrid (3-4 days per week in the office)
- Salary to £31K DOE + excellent benefits
We are delighted to offer an exciting opportunity to join a small team within a dynamic, innovative, and fast-growing established fintech lender.
You will support customers in arrears by managing inbound and outbound contact across phone, email, SMS, and Whats App.
The role focuses on understanding customer circumstances, agreeing sustainable repayment solutions, identifying vulnerable customers, resolving issues, and maintaining accurate records while meeting quality and performance targets
You will be required to be in the office in Milton Keynes up to 4 days each week.
Duties of the Collections Consultant will include
- Handling inbound and outbound calls across phone, email, SMS, and Whats App within SLA.
- Contacting customers in arrears to discuss their situation and agree sustainable repayment arrangements.
- Setting up and maintaining repayment plans, direct debits, and forbearance arrangements accurately.
- Processing IVA and DMP notifications.
- Identifying vulnerable customers and applying the appropriate vulnerability process.
- Completing all case records and call notes accurately after every interaction.
- Meeting daily and monthly contact and quality targets.
The successful candidate will possess
- Experience in a consumer debt collections team.
- Familiarity with IVA and DMP processes and the account actions they require.
- Good negotiation/objection handling skills and an empathetic nature.
- Skills to work within a team and a strong, clear communication style.
In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including
- matched contribution pension
- medical cover
- funds towards gym membership
- #J-18808-Ljbffr
Collections Specialist in Milton Keynes employer: Ultimate Banking
Join a dynamic and innovative mortgage lender in Glasgow, where you will be part of a collaborative and high-performing team dedicated to operational excellence. With a strong focus on employee growth, the company offers excellent benefits, a hybrid work model, and opportunities to lead impactful projects that enhance customer service. This is not just a job; it's a chance to contribute to a rapidly growing business with ambitious plans for the future.
