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- Tasks: Lead and enhance branch operations while improving customer experiences.
- Company: Join Ultimate Banking, a dynamic mortgage and savings provider in Market Harborough.
- Benefits: Enjoy a competitive salary up to £70k and a supportive work environment.
- Why this job: Make a real impact in banking by modernising processes and engaging with the community.
- Qualifications: Must have operational leadership and financial services experience, especially in savings.
- Other info: Work onsite at least 3 days a week, with opportunities for branch visits.
The predicted salary is between 42000 - 70000 £ per year.
Market Harborough, England, United Kingdom Head of Savings and Branch Operations Ultimate Banking Market Harborough, England, United Kingdom This range is provided by Ultimate Banking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Up to £70k per annum Do you have a wealth of knowledge with banking Branch Networks? Do you enjoy really improving the customer experience by developing and improving processes? This is an exciting, new role for our client (a mortgage and savings provider) as they look to improve their onboarding experience for new customers in branch, along with leading the design and delivery of their savings operations and strategy. As well as managing ‘business as usual’, they are seeking an individual to review and modernise their small branch network to offer a smoother customer journey. The head office is based in Market Harborough; however, they have 6 branches based across Northamptonshire and the Leicester area. Due to the nature of the role, they would like this person to be onsite at least 3 days per week, mainly at head office however due to the nature of the role, branch visits would be highly beneficial. Duties of the Head of Savings and Branch Operations will include: Align the Branch and Savings Support teams behind a common set of purposes and values, enabling them to achieve success, keeping the customer at the centre of all that they do Ensure the branch network optimises all appropriate opportunities in the community to drive up the company’s presence using the branch network Ensure the Branch and Savings Support teams achieve targets in defined areas by building a successful management team Drive the Branch and Savings Leadership team to continuously improve customer experience across all channels Encourage local activity and community engagement within our branch localities Develop training plans for new products and services to ensure the appropriate level of knowledge and skills are deployed, setting realistic and achievable targets To drive the management and improvement of the online servicing system within Savings Support and the branches The successful individual will possess: Previous operational leadership experience Previous financial services experience, specifically savings Previous Branch experience, either in branch or overseeing a branch network This is an excellent opportunity for an experienced retail banking operations leader to really make a difference. In return you can expect a competitive salary and benefits and to work in a highly customer focussed business that truly values its people. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Management, and Strategy/Planning Industries Banking and Financial Services #J-18808-Ljbffr
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Savings and Branch Operations
✨Tip Number 1
Familiarise yourself with the latest trends in banking operations and customer experience. Understanding what modern customers expect from their banking services will help you demonstrate your ability to lead improvements in these areas.
✨Tip Number 2
Network with professionals in the banking sector, especially those with experience in branch operations. Engaging with industry peers can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your leadership style and how it aligns with the company's values will show that you're a great fit for the position.
✨Tip Number 4
Research Ultimate Banking's current branch network and any recent initiatives they've undertaken. Being knowledgeable about their operations will allow you to tailor your discussions and demonstrate genuine interest in the role.
We think you need these skills to ace Head of Savings and Branch Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in banking operations and customer service. Focus on your leadership roles and any specific achievements that demonstrate your ability to improve processes and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the banking industry. Discuss how your previous experience aligns with the responsibilities of the Head of Savings and Branch Operations, particularly in modernising branch networks and improving customer journeys.
Showcase Relevant Skills: Emphasise skills that are crucial for this position, such as operational leadership, strategic planning, and community engagement. Provide examples of how you've successfully led teams and driven improvements in customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the banking sector.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Leadership Experience
As a candidate for the Head of Savings and Branch Operations, it's crucial to highlight your previous operational leadership experience. Prepare specific examples of how you've successfully led teams, improved processes, and driven results in a banking environment.
✨Understand Customer-Centric Strategies
Demonstrate your understanding of customer experience improvement strategies. Be ready to discuss how you would align the branch and savings support teams to enhance customer satisfaction and engagement within the community.
✨Familiarise Yourself with the Company’s Values
Research Ultimate Banking's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to fostering a culture that keeps the customer at the centre of operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in branch operations and how you overcame them, particularly in relation to improving customer journeys.
