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- Tasks: Support customers with mortgage accounts from opening to closure, handling queries and processing payments.
- Company: Join Newbury Building Society, a community-focused financial institution dedicated to excellent customer service.
- Benefits: Enjoy two paid volunteering days, career development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a positive impact in your community.
- Qualifications: Strong communication skills and customer service experience are essential; financial service knowledge is a plus.
- Other info: Interviews are competency-based, with feedback provided regardless of the outcome.
The predicted salary is between 24127 - 24127 £ per year.
Role: Customer Support Administrator (Mortgages) – 8 Month FTC
Location: Newbury
Hours: 35 hrs a week, Monday - Friday 9am -5pm
Salary: £24,127
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
What will you be doing?
Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure, while also working collaboratively with other teams within the society. You will take on tasks such as:
- Handling customer queries about their account, both by email and over the telephone
- Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
- Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
- Ensuring accounts are redeemed in full and administrating the mortgage account closure process
- Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions
This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day. You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Why work for us?
- We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
- We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
Essential Criteria:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills
Desirable Criteria:
- Microsoft Office - Word, Excel, Outlook and Office365
- Experience in financial service administration
Interviews: Competency based 90-minute interview held at our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Customer Support Mortgage Administrator - 8 Month FTC employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Mortgage Administrator - 8 Month FTC
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like account opening, remortgaging, and Land Registry will help you speak confidently during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing excellent support, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Show your enthusiasm for community involvement. Since Newbury Building Society values community support, be ready to discuss any volunteer work or community projects you've participated in.
We think you need these skills to ace Customer Support Mortgage Administrator - 8 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the role of a Customer Support Mortgage Administrator. Use specific examples to demonstrate your communication skills and ability to handle customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to learn. Mention how your previous experiences have prepared you for this role and why you are interested in working for Newbury Building Society.
Highlight Relevant Experience: In your application, emphasise any experience you have in financial services or administration. If you have used Microsoft Office tools, mention this as it is desirable for the role.
Prepare for Competency-Based Interview: Since the interview will be competency-based, think of examples from your past work where you demonstrated excellent customer service, effective communication, and problem-solving skills. Be ready to discuss these in detail during the interview.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle queries effectively and maintain a positive attitude.
✨Demonstrate Communication Proficiency
Given the importance of communication in this role, practice articulating your thoughts clearly. Be ready to discuss how you’ve used both written and verbal communication to resolve issues or assist customers in the past.
✨Familiarise Yourself with Mortgage Processes
Research basic mortgage processes and terminology. Understanding the key aspects of account management, such as overpayments and account closures, will show your enthusiasm for the role and your willingness to learn.
✨Prepare for Competency-Based Questions
Since the interview is competency-based, think of situations where you've demonstrated relevant skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
