At a Glance
- Tasks: Join our friendly team to assist customers with their savings accounts and queries.
- Company: We're a community-focused financial services provider with a diverse and inclusive culture.
- Benefits: Enjoy 27 days holiday, work-life balance, volunteering days, and a pension scheme.
- Other info: Work hours are Monday to Friday, with occasional Saturday mornings in uniform.
- Why this job: Be part of a supportive team that values exceptional customer service and community impact.
- Qualifications: Good communication skills and a passion for customer experience; financial services experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
This is a great opportunity to work within the friendly customer service team of a financial services provider to the local community. The organisation has a diverse and inclusive team, with a strong supportive culture and great team spirit. You will be helping customers open, manage and operate their savings accounts, being the first point of call for all customers visiting or calling our branches. When necessary, this will include dealing with queries for those customers choosing to contact us by direct channels including online, email, web chat, post, and telephone.
Responsibilities:
- To provide face to face customer service and administration support for members and savers who transact through the branches as well as provide support and occasionally stand in for Customer Service Department staff.
- To deal with customers wishing to deposit or withdraw funds. Process new account applications, issue passbooks, make amendments to existing accounts. Process standing order requests, fund transfers including faster payments and CHAPS, accurately and within agreed timescales.
- To support the effective operation of the online systems and savings accounts, promoting the benefits of digital use to customers.
- Be able to answer all customer queries, on all the accounts range, including the more specialist business and professional accounts.
- Play an active role in all customer relationship management and customer retention initiatives, achieving annual customer service initiative targets as agreed.
- Take ownership for customer complaints and forward to the appropriate department, including recording where necessary.
Requirements:
- Good communication skills used in a customer facing role.
- Preferable to have financial services experience.
- Keen to provide an exceptional customer experience.
- Good listening skills.
- The ability to take ownership of customer queries and complaints.
- Excellent team-working skills.
- Happy with working in a branch (uniform provided).
- Branch working: 1 in 4 Saturday mornings in the Branch.
In return they offer: Monday – Friday 9am – 5pm, 27 days holiday, work life balance, volunteering days, birthday off, pension scheme, and much more.
Customer Service Officer in Bath employer: Ultimate Banking
Join a vibrant and inclusive team as a Customer Service Officer at our financial services provider, where you will play a vital role in supporting the local community. We pride ourselves on our strong team spirit and supportive culture, offering excellent work-life balance, generous holiday allowances, and opportunities for personal growth. With a focus on customer satisfaction and a commitment to employee well-being, this is an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Bath
✨Tip Number 1
Familiarise yourself with the financial services sector, especially the products and services offered by our organisation. Understanding the basics of savings accounts and customer service protocols will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer queries or complaints. This will help you demonstrate your ability to take ownership of issues and provide exceptional service.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. Highlighting your contributions to team success can resonate well with our supportive culture.
✨Tip Number 4
Be prepared to discuss how you would promote digital services to customers. Think of examples where you’ve encouraged others to embrace technology, as this aligns with our goal of enhancing online systems and customer engagement.
We think you need these skills to ace Customer Service Officer in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in financial services. Use specific examples that demonstrate your communication skills and ability to handle customer queries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service. Mention your understanding of the role and how your skills align with the responsibilities outlined in the job description.
Highlight Teamwork Skills:Since the role requires excellent team-working skills, include examples in your application that illustrate your ability to work collaboratively within a team. This could be from previous jobs or volunteer experiences.
Showcase Problem-Solving Abilities:In your application, provide examples of how you've taken ownership of customer complaints or queries in the past. Highlight your problem-solving skills and how you effectively resolved issues to enhance customer satisfaction.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Communication Skills
As a Customer Service Officer, you'll need to demonstrate excellent communication skills. Be prepared to discuss your previous experiences where you effectively communicated with customers, whether face-to-face or over the phone. Use specific examples to illustrate how you handled queries and provided solutions.
✨Highlight Your Financial Services Experience
If you have any experience in financial services, make sure to bring it up during the interview. Discuss how this experience has equipped you with the knowledge to assist customers with their savings accounts and other financial queries. If you lack direct experience, consider discussing transferable skills from other customer service roles.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've taken ownership of customer complaints in the past. Explain the steps you took to resolve issues and ensure customer satisfaction. This will show your potential employer that you can handle challenging situations effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working within a team, it's important to highlight your teamwork skills. Share instances where you collaborated with colleagues to achieve a common goal or improve customer service. This will reflect your ability to fit into their supportive culture.
