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- Tasks: Lead and train a collections team while managing your own case load of vulnerable customers.
- Company: Join a customer-first mortgage and savings provider with a strong reputation.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Why this job: Make a real impact by helping customers navigate financial difficulties in a rewarding role.
- Qualifications: Experience in collections or arrears within financial services and team leadership skills required.
- Other info: This is a 9-12 month fixed-term contract with a mix of office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Arrears individual, who also enjoys training teams to reach their full potential? Our client is a mortgage and savings provider who always puts their customers first. They have an excellent opportunity for a Collections Supervisor to join their team, overseeing and developing the collections team to provide a first-class service to all customers. This is a 9-12 month FTC.
Whilst you will be responsible for training, you will also have your own case load of vulnerable customers, getting involved in the day-to-day duties of the team.
Duties of the Collections Supervisor will include:
- To ensure the team provide an effective and efficient arrears and collections service, ensuring borrowers are treated fairly and provided with affordable solutions for any financial difficulties.
- To ensure that all mailings and borrower communications are sent out in a timely manner, are accurate and comply with all statutory and regulatory requirements.
- To be responsible for the management and progress of repossession cases ensuring that all litigation and possession activities are in line with policy and procedures and in accordance with regulatory requirements and Pre-action Protocol.
- To assist in the maintenance of staff training and competency and quality framework, monitoring the competency and performance of staff.
- To fully embrace the organisations behavioural framework ensuring that all staff have regular performance assessments that are constructive, with individual objectives being linked to the departmental and corporate plan.
- To be generative in identifying, assessing, controlling, monitoring, and reporting all relevant risks including all operational and conduct areas, ensuring the controls in place to mitigate the risks are robust and functioning effectively.
The successful candidate will possess:
- Previous collections/arrears experience within financial services
- Leading/coaching a team
Due to the nature of the role, they do ideally require weekly office presence of circa 1-2 days per week. They are open to further flexibility on this, depending on circumstances.
Collections Supervisor employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Supervisor
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices in collections and arrears management. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing a fair and compliant service.
✨Tip Number 2
Highlight your experience in training and developing teams. Be prepared to share specific examples of how you've successfully coached team members to improve their performance, as this is a key aspect of the Collections Supervisor role.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those involved in collections and arrears. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss your approach to managing vulnerable customers. Understanding how to handle sensitive situations with empathy and professionalism will be crucial in this role, so think about relevant experiences you can share.
We think you need these skills to ace Collections Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous collections and arrears experience, especially within financial services. Emphasise any leadership or coaching roles you've had, as this is crucial for the Collections Supervisor position.
Craft a Strong Cover Letter: In your cover letter, express your passion for training teams and providing excellent customer service. Mention specific examples of how you've successfully managed collections or coached team members in the past.
Highlight Relevant Skills: Focus on skills that are directly relevant to the role, such as risk management, compliance with regulatory requirements, and effective communication. Use keywords from the job description to align your application with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a supervisory role.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Leadership Skills
As a Collections Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in coaching and developing teams. Share specific examples of how you've motivated others to achieve their goals.
✨Demonstrate Your Knowledge of Compliance
Understanding regulatory requirements is crucial in this role. Familiarise yourself with relevant regulations and be ready to explain how you ensure compliance in your previous positions, especially regarding arrears and collections.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in handling vulnerable customers. Think of scenarios where you've successfully navigated difficult situations and be ready to share these experiences.
✨Emphasise Your Customer-Centric Approach
Since the company prioritises customer service, highlight your commitment to treating borrowers fairly. Discuss how you've implemented solutions that balance the needs of the business with those of the customers.
