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- Tasks: Lead and motivate teams to deliver exceptional customer service across two branches.
- Company: Join a dynamic financial service provider focused on customer satisfaction and team development.
- Benefits: Enjoy flexible working hours, overtime pay for Saturdays, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Previous leadership experience in financial services and strong customer service skills required.
- Other info: Work from various locations, including head office, with a supportive and collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy leading and motivating a team to provide excellent customer service? Our client, a financial service provider, is seeking an experienced leader to manage both their Desborough and Kettering Branches. You will lead and directly manage branch activity, motivating the teams to provide an exceptional customer experience.
Your time will be split between both branches. This is a full-time position, core hours being 35 per week, Monday to Friday. Both branches operate at reduced hours, therefore there will be times during these hours that you can work from the head office in Market Harborough, Leicestershire, or at other branches if/when required.
There is a requirement to work one Saturday per month, and this is from 8.30 am – 12.30 pm, with an overtime payment.
Duties of the Branch Manager will include:
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Lead and drive excellent service and high performance across allocated branches.
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Delivery of individual branch business targets to meet company objectives and customers’ needs.
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Take responsibility for the smooth running of the Branches.
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Drive change and continuous improvement to the customer experience and embed delivery of process improvements for the benefit of customers.
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Deliver the customer proposition through service, ensuring vulnerable characteristics are effectively identified and needs met. Deliver positive customer outcomes and exceptional service levels for all customers.
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Train, coach, develop and inspire your team to ensure delivery of an excellent customer experience.
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To consider responsibilities in relation to Consumer Duty, specifically focussing on the Products and Services and Fair Value outcomes
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Previous experience with managing/leading a team.
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Experience within a financial services setting.
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Customer service experience.
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Hold a UK driving licence and have your own vehicle.
Branch Manager employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarize yourself with the specific customer service standards and expectations within the financial services industry. Understanding these nuances will help you demonstrate your ability to lead a team that meets and exceeds these standards.
✨Tip Number 2
Highlight your leadership style and how it has positively impacted team performance in previous roles. Be prepared to share specific examples of how you've motivated teams to achieve exceptional customer experiences.
✨Tip Number 3
Research the company’s values and mission statement. Aligning your personal leadership philosophy with their goals can set you apart as a candidate who is not only qualified but also a great cultural fit.
✨Tip Number 4
Prepare to discuss your experience with process improvements and how they have led to better customer outcomes. Being able to articulate your approach to driving change will show your potential employer that you are proactive and results-oriented.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Include specific examples of how you've motivated teams and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and delivering exceptional customer service. Mention your experience in the financial services sector and how it aligns with the company's goals.
Showcase Relevant Achievements: When detailing your work history, focus on achievements that demonstrate your ability to meet business targets and drive change. Use metrics where possible to quantify your success.
Prepare for Interview Questions: Anticipate questions related to team management, customer service challenges, and your approach to continuous improvement. Prepare examples that showcase your problem-solving skills and leadership style.
How to prepare for a job interview at Ultimate Banking
✨Show Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated teams and improved customer service in past roles, especially in a financial services context.
✨Understand the Customer Experience
Demonstrate your knowledge of what constitutes an exceptional customer experience. Be ready to talk about strategies you've implemented to enhance customer satisfaction and how you would apply them in this role.
✨Discuss Change Management
Since driving change is a key part of the role, come equipped with examples of how you've successfully managed change in previous positions. Highlight any process improvements you've made that benefited customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would address challenges related to team performance or customer complaints.
