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- Tasks: Lead the Mortgage Administration team and manage daily operations while supporting customers.
- Company: Join a customer-focused mortgage and savings provider dedicated to exceptional service.
- Benefits: Potential for flexible work after training; gain valuable leadership experience.
- Why this job: Be part of a collaborative environment that values coaching and development.
- Qualifications: Experience in mortgages is essential; own vehicle required due to office location.
- Other info: Office-based role with a strong emphasis on teamwork and customer communication.
The predicted salary is between 36000 - 60000 £ per year.
Mortgage Administration Team Leader
Buckinghamshire (Nr. Beaconsfield)
£depending on experience
Our client is a customer centric, mortgage and savings provider, who are passionate about offering a first-class experience to all.
They have a dedicated team of Operations Administrators, who deliver support to their members, pre and post completions of their mortgages. They are seeking an experienced leader to join the Mortgage Team to manage the day-to-day priorities of the Ops Administrators, alongside speaking to customers and brokers to provide updates on their mortgage applications.
Duties will also include:
- Develop and coach the Operations Administrators
- Collaborate effectively with colleagues from other departments creating a “best in class” environment within the organisation
- Communicating with customers, both current and prospective, and providing required information in a timely and appropriate format
- Undertaking all aspects of mortgage administration relating to new, existing and redeemed mortgages in accordance with MCOB for regulated loans
- Proactively following up with solicitors, brokers etc to request additional information where required
- To provide assistance to the completions team as and when required
The successful individual will possess:
- Previous experience and understanding of mortgages
Our clients head office is unfortunately not easily accessible via public transport; therefore, you would need your own vehicle. Due to the nature of the role, would require this individual to be office based 5 days per week, with potential flexibility once fully trained.
Administrative Team Lead employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Team Lead
✨Tip Number 1
Familiarize yourself with the mortgage industry and current trends. Understanding the nuances of mortgage administration will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the mortgage sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved processes, as this will be crucial for the Administrative Team Lead role.
✨Tip Number 4
Research the company’s values and customer service approach. Being able to articulate how your personal values align with theirs will set you apart during the interview process.
We think you need these skills to ace Administrative Team Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Administrative Team Lead position. Understand the key responsibilities and required skills, especially those related to mortgage administration and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in mortgage administration and team management. Use specific examples that demonstrate your ability to lead a team and communicate effectively with customers and brokers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in the mortgage industry. Mention how you can contribute to creating a 'best in class' environment and your approach to coaching team members.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Ultimate Banking
✨Show Your Leadership Skills
As an Administrative Team Lead, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your previous experiences in managing teams, coaching individuals, and how you foster a collaborative environment.
✨Understand Mortgage Processes
Make sure you have a solid understanding of mortgage administration and the MCOB regulations. Be ready to explain how you've handled mortgage applications in the past and how you can ensure compliance in your new role.
✨Communicate Effectively
Since the role involves communicating with customers and brokers, practice articulating complex information clearly and concisely. Prepare examples of how you've successfully communicated updates or resolved issues in previous positions.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in mortgage administration and how you overcame them. Highlight your proactive approach to following up with solicitors and brokers to gather necessary information.
