At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic environment.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Starting salary of £25,753 with opportunities for growth and training.
- Other info: Gain valuable skills and experience in a supportive team atmosphere.
- Why this job: Enjoy variety in your work while making a real difference to customers' lives.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am - 12.15pm
Starting salary: £25,753 Target Salary: £27,109.05
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year.
Customer Service Advisor in Thatcham employer: Ultimate Banking Ltd
Newbury Building Society is an award-winning employer that prioritises employee development and a supportive work culture. As a Customer Service Advisor in our Thatcham Branch, you will enjoy a dynamic role with opportunities for skill enhancement through digital training and workshops, all while being part of a friendly team dedicated to providing exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Thatcham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Newbury Building Society and understanding their values. We want to see how you align with our mission of providing excellent customer service, so be ready to share your experiences that reflect this.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you've gone above and beyond for a customer. We love hearing about real-life examples that showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Advisor in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant skills that show you can handle a variety of tasks.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Customer Service Advisor entails. Familiarise yourself with the services offered by Newbury Building Society and think about how you can contribute to their mission of providing excellent customer service.
✨Showcase Your People Skills
Since this role involves working with a wide range of customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and empathetically, as these are key traits for a Customer Service Advisor.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Customer Service Advisor. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Dress the Part
Even though it’s a customer service role, first impressions matter. Dress smartly and professionally for your interview. It reflects your seriousness about the position and sets a positive tone for the conversation.
