At a Glance
- Tasks: Be the friendly face of our reception and assist with scanning documents.
- Company: Join Newbury Building Society, where customers come first.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career in customer service and develop valuable skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 25000 € per year.
Location: Newbury (Head Office)
Hours: 35 Hours Monday – Friday, 9am – 5pm
Salary: £25,000
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? Then this could be the role for you.
You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox.
Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us? We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year.
Reception & Scanning Assistant employer: Ultimate Banking Ltd
At Newbury Building Society, we pride ourselves on fostering a supportive and dynamic work environment where our employees are encouraged to grow and develop their skills. As a Reception & Scanning Assistant, you will benefit from comprehensive training programmes, regular workshops, and the opportunity to engage with a passionate team dedicated to delivering exceptional customer service. Located in the heart of Newbury, our head office offers a collaborative culture that values each employee's contribution, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Scanning Assistant
✨Tip Number 1
Make sure to research Newbury Building Society before your interview. Knowing their values and customer service approach will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to articulate your thoughts clearly and confidently is key. Try role-playing common reception scenarios with a friend.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied tasks mentioned in the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Newbury Building Society.
We think you need these skills to ace Reception & Scanning Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share specific examples that showcase your communication skills and ability to handle enquiries.
Be Organised and Efficient:Since the role involves managing a switchboard and handling various tasks, it’s important to demonstrate your organisational skills. Use your application to explain how you prioritise tasks and manage your time effectively, ensuring nothing slips through the cracks.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Reception & Scanning Assistant role. Mention specific responsibilities from the job description and explain how your experience aligns with them. We love seeing personalised applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Newbury Building Society!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Since the role revolves around first-class customer service, brush up on key customer service principles. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show your passion and commitment to providing excellent service.
✨Practice Effective Communication
As you'll be managing calls and messages, practice clear and concise communication. You might want to do a mock interview with a friend or family member, focusing on how you articulate your thoughts. This will help you feel more confident during the actual interview.
✨Show Your Organisational Skills
Being organised is crucial for this role. Prepare to discuss how you manage your time and tasks effectively. You could even bring a planner or a digital tool you use to stay organised, as it demonstrates your proactive approach.
✨Be Ready to Learn
The job offers comprehensive training, so express your eagerness to learn and grow. Share specific instances where you’ve successfully adapted to new roles or learned new skills quickly. This will highlight your willingness to develop within the company.
