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- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi award-winning employer.
- Benefits: Generous holiday allowance, pension scheme, discounts, and birthday off.
- Other info: Enjoy two paid volunteering days each year and ongoing training opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 15038 - 15038 £ per year.
Location: Winchester
Hours: 22.5 hours a week, Monday – Friday 10.30am – 3pm, plus 2 in 4 Saturdays 8.45am – 12.15pm
Starting Salary: £15,038
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop: You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you: You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others: As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Interviews: 90-minute competency-based interview held in Winchester branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Part Time Customer Service Adviser - Winchester employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Adviser - Winchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your skills and experiences clearly.
✨Tip Number 3
Dress the part! Even though it’s a customer service role, first impressions matter. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part Time Customer Service Adviser - Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Adviser. We want to see how you can bring value to our team in Winchester!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and don’t shy away from showcasing any relevant experiences that demonstrate your ability to connect with customers.
Highlight Your Customer Service Experience: We love candidates who have a passion for customer service! Share specific examples of how you've provided exceptional service in the past. This will help us see how you can contribute to our mission of delivering top-notch support to our customers.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you promptly about the next steps!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know the Company
Before your interview, take some time to research Newbury Building Society. Understand their values, services, and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Common Interview Questions
Competency-based interviews often include questions like 'Tell me about a time you dealt with a difficult customer.' Practise your responses to these types of questions so you can answer confidently and clearly during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly for your interview and aim to arrive a little early. This shows respect for the interviewer's time and gives you a moment to relax before the interview starts.