At a Glance
- Tasks: Welcome and support customers with their savings accounts while handling various tasks.
- Company: Join Newbury Building Society, a trusted partner in savings and mortgages with award-winning employer status.
- Benefits: Enjoy generous holidays, pension schemes, discounts, wellbeing programmes, and your birthday off!
- Other info: Interviews are quick, with feedback provided regardless of the outcome.
- Why this job: Experience a dynamic role with opportunities for personal growth and community involvement.
- Qualifications: Customer service experience and strong communication skills are essential; Microsoft Office knowledge is a plus.
The predicted salary is between 12000 - 18000 £ per year.
Role: Part Time Customer Service Adviser
Location: Winchester
Hours: 22.5 hours a week, Monday – Friday 10.30am – 3pm, plus 2 in 4 Sat’s 8.45am – 12.15pm
Starting Salary: £15,038
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and as well as working with a wide range of customers and colleagues?
Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external, customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
Interviews: 90-minute competency-based interview held in Winchester branch.
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
#J-18808-LjbffrPart Time Customer Service Adviser - Winchester in Newbury employer: Ultimate Banking Ltd
Newbury Building Society is an exceptional employer, offering a supportive work culture that prioritises employee development and community engagement. With generous benefits including a competitive salary, extensive training opportunities, and paid volunteering days, our part-time Customer Service Advisers in Winchester enjoy a fulfilling role that not only enhances their skills but also allows them to make a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Adviser - Winchester in Newbury
✨Tip Number 1
Familiarise yourself with Newbury Building Society's values and community initiatives. Showing that you understand their commitment to customer service and community support can set you apart during the interview.
✨Tip Number 2
Prepare for the competency-based interview by thinking of specific examples from your past experiences where you've demonstrated excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Word and Excel, as these are mentioned in the desirable skills. Being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Expressing genuine interest in helping customers and being part of a team can resonate well with the interviewers.
We think you need these skills to ace Part Time Customer Service Adviser - Winchester in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've worked with customers, showcasing your communication skills and ability to provide excellent service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role. Mention why you want to work for Newbury Building Society specifically and how your skills align with their values and mission.
Showcase Relevant Skills:In your application, clearly demonstrate your proficiency in Microsoft packages, as well as your written and verbal communication skills. Provide examples of how you've used these skills in previous roles.
Prepare for the Interview:Since the interview is competency-based, think of specific examples from your past experiences that showcase your customer service skills. Practice articulating these examples clearly and confidently.
How to prepare for a job interview at Ultimate Banking Ltd
✨Know the Company
Before your interview, take some time to research Newbury Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Competency Questions
Since the interview is competency-based, think of specific examples from your past experiences that demonstrate your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Communication Skills
As a Customer Service Adviser, excellent communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the questions being asked.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or community involvement. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
