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For Companies At a Glance
- Tasks: Assist customers with savings account queries through phone and online support.
- Company: A reputable banking organisation in Newbury focused on customer service.
- Benefits: Extensive training, generous holiday allowance, and community involvement opportunities.
- Why this job: Join a supportive team and make a difference in customers' financial journeys.
- Qualifications: Strong communication skills and a background in customer service.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A banking organization in Newbury is seeking a passionate Customer Support Administrator to assist customers with their savings account queries.
Responsibilities include multi-channel customer interaction, such as phone and online support, while providing exceptional service amidst changing priorities.
The ideal candidate must possess strong communication skills and have a background in customer service.
This position offers extensive training, generous holiday allowance, and community involvement opportunities.
Savings Support Specialist — Training & Community in Newbury employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Support Specialist — Training & Community in Newbury
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they engage with the community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves multi-channel support, try role-playing different customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to banking and customer service. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Savings Support Specialist — Training & Community in Newbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through. We want to see that you genuinely care about helping customers with their savings queries!
Highlight Relevant Experience: Make sure to mention any previous roles in customer service or similar fields. We love seeing how your background aligns with the responsibilities of the Savings Support Specialist position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of savings accounts and common customer queries. Brush up on banking terminology and think about how you would handle specific customer scenarios. This will show your passion for the role and your readiness to assist customers.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that highlight your customer service experience. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Be Ready for Multi-Channel Scenarios
The job involves interacting with customers through various channels, so be prepared to discuss how you would manage different types of interactions. Think of examples from your past experiences where you successfully handled phone calls, emails, or online chats, and be ready to share those stories.
✨Emphasise Your Adaptability
With changing priorities being part of the job, it’s important to demonstrate your flexibility. Prepare examples of times when you had to adapt quickly to new situations or challenges in a customer service role. This will show that you can thrive in a dynamic environment.
