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- Tasks: Assist customers with savings account queries through phone and online support.
- Company: Customer-focused banking organisation in Newbury with a commitment to service.
- Benefits: Generous holiday allowance, extensive training, and community involvement opportunities.
- Why this job: Join a supportive team and make a difference in customers' financial journeys.
- Qualifications: Strong communication skills and prior customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
A customer-focused banking organization in Newbury is seeking a passionate Customer Support Administrator to support members with their savings account queries. The role involves multi-channel customer interaction, including phone and online support, and providing excellent service while managing changing priorities.
Candidates should possess strong communication skills and have experience in customer service. This position also offers extensive training, a generous holiday allowance, and opportunities for community involvement.
Savings Support Specialist (12-Month FTC) in Newbury employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Support Specialist (12-Month FTC) in Newbury
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support customers. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! The job description mentions managing changing priorities, so think of examples from your past experiences where you've successfully handled unexpected challenges. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, you'll find more resources and tips on our site to help you nail that interview!
We think you need these skills to ace Savings Support Specialist (12-Month FTC) in Newbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to support clients, as this will resonate with our focus on excellent service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Savings Support Specialist role. Highlight relevant experience and skills that match the job description, especially your communication skills and ability to handle changing priorities.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and ensure your key points stand out, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community-focused organisation.
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of savings accounts and common customer queries. Brush up on banking terminology and be ready to discuss how you would handle specific customer scenarios.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you can convey information effectively and empathetically.
✨Be Ready for Multi-Channel Questions
Expect questions about handling customer interactions across different channels. Think of examples from your past experience where you successfully managed phone calls, emails, or online chats, and be prepared to share those stories.
✨Emphasise Your Customer Focus
This role is all about providing excellent service, so come prepared with examples that showcase your customer service skills. Highlight any experiences where you went above and beyond to help a customer, and how that made a difference.
