At a Glance
- Tasks: Be the friendly face of our reception and assist with scanning documents.
- Company: Join Newbury Building Society, where customers come first.
- Benefits: Enjoy generous holidays, a pension scheme, and wellbeing programmes.
- Other info: Two paid volunteering days each year to give back to the community.
- Why this job: Kickstart your career with training and community support opportunities.
- Qualifications: Great communication skills and basic Microsoft Office knowledge required.
The predicted salary is between 24331 - 30414 £ per year.
Location: Newbury (Head Office)
Hours: 35 Hours, Monday – Friday, 9am – 5pm
Salary: £24,331.45
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first‑class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for. Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? Then this could be the role for you.
You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox. Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our wellbeing programmes, and your birthday off.
- We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience
- Excellent written and verbal communication skills
- Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
- Proven administration skills
Desirable skills and experience:
- Experience of working within Financial Services administration
Interviews:
90‑minute competency‑based interview held in Newbury at our Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Reception & Scanning Assistant in Newbury employer: Ultimate Banking Ltd
Join a dynamic and innovative specialist mortgage lender in Glasgow, where you will not only lead a high-performing team but also contribute to the company's ambitious growth plans. With a strong focus on employee development, a collaborative work culture, and excellent benefits including a competitive salary and bonus structure, this role offers a meaningful opportunity to drive operational excellence while enjoying a hybrid working model. Experience a workplace that values accountability and fosters continuous improvement, making it an exceptional employer for those seeking rewarding careers in the mortgage sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Scanning Assistant in Newbury
✨Tip Number 1
Make sure you research Newbury Building Society before your interview. Knowing about their values and community involvement will show that you're genuinely interested in the role and align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to articulate your thoughts clearly and confidently is key. Try role-playing common reception scenarios with a friend.
✨Tip Number 3
Prepare some questions to ask during your interview. This not only shows your enthusiasm but also helps you gauge if the company culture and role are right for you. Think about what you want to know about the team and training opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your digital skills right from the start.
We think you need these skills to ace Reception & Scanning Assistant in Newbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and ability to handle enquiries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Since this role is all about first-class customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of putting customers at the heart of everything.
✨Practice Your Communication Skills
Effective communication is key in this role. Before the interview, practice answering common questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts, especially when discussing your experience with internal and external customers.
✨Familiarise Yourself with Microsoft Packages
As you'll be using Microsoft Word, Excel, and Outlook, make sure you're comfortable navigating these tools. If you can, try to demonstrate your proficiency during the interview by mentioning specific tasks you've completed using these applications.
✨Show Enthusiasm for Learning
The company values development and training, so express your eagerness to learn and grow within the role. Share any relevant experiences where you took the initiative to learn something new or improve your skills, as this will align well with their commitment to employee development.
