Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Generous holiday allowance, pension scheme, discounts, and birthday off.
- Other info: Enjoy two paid volunteering days each year and ongoing training opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 15038 - 15830 £ per year.
Role: Part Time Customer Service Adviser
Location: Basingstoke
Hours: 22.5 hrs a week Wednesday – Friday, 8.45am – 5.15pm, Plus 2 in 4 Saturdays, 8.45am – 12.15pm (Paid as overtime)
Start Salary: £15,038
Target Salary: £15,830
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop: You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you: You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others: As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Interviews: 90-minute competency-based interview held in Basingstoke branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Part Time Customer Service Adviser - Basingstoke in Newbury employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Adviser - Basingstoke in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your skills and experiences clearly.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part Time Customer Service Adviser - Basingstoke in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Adviser. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors before hitting send!
Highlight Relevant Experience: If you've worked with customers before, share those experiences! We love to see examples of how you've provided top-notch service in the past, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled various customer situations. Think of specific examples that showcase your ability to provide excellent service, as this role is all about making customers feel valued.
✨Familiarise Yourself with the Company
Do a bit of homework on Newbury Building Society. Understand their values, services, and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Competency Questions
Since the interview is competency-based, prepare for questions that ask you to demonstrate your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of scenarios where you excelled in communication or problem-solving, as these are key in customer service roles.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare some thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about the training opportunities or how the team supports each other in providing great customer service.