Role: Mortgage Retention Administrator - 12 Month FTC
Location: Newbury
Hours: 35 hrs a week, Monday – Friday 9am-5pm
Salary: £25,112.26
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey.
Working closely with RMAs, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries.
What you’ll be doing
- Manage mortgage maturities and meet agreed SLAs
- Proactively contact customers to arrange adviser appointments
- Process product switch offers and completions
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Mortgage Retention Administrator (12 Month FTC) in Newbury employer: Ultimate Banking Ltd
Ultimate Banking Ltd is an exceptional employer that values leadership and innovation in the mortgage sector. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and professional development, all while providing the flexibility of hybrid working in the beautiful Southern England. Our competitive salary package, including a discretionary bonus and generous benefits, makes us an attractive choice for those seeking a rewarding career in mortgage underwriting.
