At a Glance
- Tasks: Support and advise customers on savings accounts while travelling to different branches.
- Company: Join Newbury Building Society, a multi-award-winning employer with a community focus.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Two paid volunteering days each year and digital training provided.
- Why this job: Enjoy a varied role with opportunities for personal development and community involvement.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 25753 - 26503 £ per year.
Role: Mobile Customer Service Adviser - 12 month FTC (Maternity Cover)
Location: Thatcham
Hours: 37.5 Hours, Mon – Fri 8.45am – 5.15pm, plus alternate Sat’s 8:45am - 12.15pm
Starting salary: £25,753. Plus: a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- As a Mobile Customer Service Adviser, you'll be based primarily out of our Thatcham branch but will regularly travel to assist colleagues in other branches such as Hungerford and Newbury.
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others as well as providing financial services; we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Full UK Driving Licence with daily access to a vehicle.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365.
Interviews: Competency based 90-minute interview held in our Newbury or Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Mobile Customer Service Adviser (12 Month FTC) - Thatcham in Newbury employer: Ultimate Banking Ltd
At Newbury Building Society, we pride ourselves on being a multi-award-winning employer that values employee development and community engagement. As a Mobile Customer Service Adviser in Thatcham, you'll enjoy a supportive work culture with opportunities for skill enhancement through training and workshops, alongside generous benefits like a competitive salary, holiday allowance, and paid volunteering days. Join us to make a meaningful impact while enjoying a varied and rewarding role in a trusted financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Customer Service Adviser (12 Month FTC) - Thatcham in Newbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ultimate Banking Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ultimate Banking Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Mobile Customer Service Adviser (12 Month FTC) - Thatcham in Newbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ultimate Banking Ltd.
How to prepare for a job interview at Ultimate Banking Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ultimate Banking Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ultimate Banking Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
