Job Description Role: Customer Support Administrator (Mortgages) - 12 Mth FTC Location: Newbury (Head Office) Hours: 35 hrs a week, Monday - Friday 9am - 5pm At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for. Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. Handling customer queries about their account, both by email and over the telephone Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages Ensuring accounts are redeemed in full and administrating the mortgage account closure process Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team. We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career. We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off. We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about. Experience of working with internal and/or external customers to ensure the highest quality service experience. Microsoft Office - Word, Excel, Outlook and Office365 Experience in financial service administration Competency based 90-minute interview held at our Newbury Head Office.
Customer Service Advisor - Admin (Permanent) in Newbury employer: Ultimate Banking Ltd
Ultimate Banking Ltd is an exceptional employer that values leadership and innovation in the mortgage sector. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and professional development, all while providing the flexibility of hybrid working in the beautiful Southern England. Our competitive salary package, including a discretionary bonus and generous benefits, makes us an attractive choice for those seeking a rewarding career in mortgage underwriting.
