At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Generous holiday allowance, pension scheme, discounts, and your birthday off.
- Other info: Enjoy two paid volunteering days each year and excellent career growth opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am - 12:15pm
Starting salary: £25,753 Target Salary: £27,109.05
Introduction: Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
- We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities.
- We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365.
Interviews: Competency based 90-minute interview held in our Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
Customer Service Advisor (12 Month Maternity Cover) in Newbury employer: Ultimate Banking Ltd
Newbury Building Society is an exceptional employer that prioritises employee development and community engagement. With a supportive work culture, generous benefits including a competitive salary, holiday allowance, and wellbeing programmes, employees are encouraged to grow their skills through training and workshops. Located in Thatcham, this role offers the chance to make a meaningful impact while enjoying a varied and rewarding customer service experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12 Month Maternity Cover) in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values, services, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences where you've provided excellent customer service. We all have stories to tell, so make sure you can share yours confidently!
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor (12 Month Maternity Cover) in Newbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear language, check for typos, and keep it professional yet friendly. We want to see your personality shine through!
Be Specific About Your Experience:When detailing your past roles, be specific about how you've provided excellent customer service. Share examples of how you’ve handled customer queries or resolved issues. This helps us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you use to ensure a positive experience. Think of specific examples that showcase your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with the Company
Do a bit of homework on Newbury Building Society. Understand their values, services, and community involvement. This will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
✨Prepare for Competency Questions
Since the interview is competency-based, prepare for questions that assess your skills and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think about scenarios where you demonstrated excellent communication or problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team you'll be working with, the training opportunities available, or how success is measured in the role. It shows you're engaged and serious about the position.
