At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Enjoy generous holidays, pension scheme, discounts, and your birthday off.
- Other info: Opportunities for volunteering and professional development throughout the year.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am - 12:15pm
Starting salary: £25,753 Target Salary: £27,109.05
Introduction
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
- We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365.
Interviews:
- Competency based 90-minute interview held in our Thatcham Branch location.
- We aim to interview successful applicants within 1 week.
- Feedback provided regardless of outcome.
- We reserve the right to close this vacancy at any point.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
Customer Service Advisor (12 month FTC) - Thatcham in Newbury employer: Ultimate Banking Ltd
Newbury Building Society is an award-winning employer that prioritises employee development and community engagement. With a supportive work culture, generous benefits including a competitive salary, holiday allowance, and opportunities for volunteering, you will thrive in a dynamic environment where no two days are the same. Join us in Thatcham to enhance your skills while making a positive impact on our customers and local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12 month FTC) - Thatcham in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values, services, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences where you've demonstrated excellent customer service. We all know how important it is in this role, so be ready to showcase your skills!
✨Tip Number 3
Dress to impress! Even though it's a casual environment, showing up smartly dressed can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor (12 month FTC) - Thatcham in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your experience with customers and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and keep it simple – we want to understand your message without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you use to ensure a positive experience. This role is all about providing excellent service, so showing your understanding of this will impress them.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are essential for this role, prepare examples that highlight your ability to communicate effectively. Think of situations where you resolved conflicts or explained complex information clearly to customers.
✨Familiarise Yourself with Microsoft Office
As the job mentions using Microsoft Office, make sure you're comfortable discussing your experience with Word, Excel, and Outlook. You might be asked to demonstrate your proficiency, so consider brushing up on any features you haven't used in a while.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples from your previous roles that showcase your skills in customer service and teamwork.
