At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and ongoing training.
- Other info: Experience a supportive team environment with opportunities for growth.
- Why this job: Develop your skills while making a real difference for customers every day.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 25753 - 25753 € per year.
Role: Customer Service Adviser - 12 months FTC
Location: Newbury
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturdays 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance.
Customer Service Adviser in Newbury employer: Ultimate Banking Ltd
Newbury Building Society is an exceptional employer that prioritises employee development and well-being. With a supportive work culture, generous holiday allowances, and opportunities for continuous learning through digital training and workshops, you will thrive in a dynamic environment that values your contributions. Join us in Newbury, where every day brings new challenges and the chance to make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Newbury
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Adviser and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips about the company culture and even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Newbury Building Society.
We think you need these skills to ace Customer Service Adviser in Newbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through in your writing. It helps us get a sense of who you are and how you might fit into our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid long-winded sentences. We appreciate straightforward communication, especially since you'll be advising customers!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right place and allows us to process it quickly. Plus, it’s super easy!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about supporting and advising customers effectively.
✨Showcase Your Communication Skills
Since you'll be interacting with a wide range of customers, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Adaptability
This role promises variety, so be prepared to discuss how you handle change and unexpected situations. Share stories that highlight your flexibility and willingness to learn new skills, especially in a fast-paced environment.
✨Research Newbury Building Society
Familiarise yourself with the company’s values, services, and recent achievements. Showing that you understand their mission and culture will demonstrate your genuine interest in becoming part of their team.
