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- Tasks: Welcome and support customers with their savings accounts in a dynamic environment.
- Company: Join Newbury Building Society, a multi-award winning employer committed to community support.
- Benefits: Enjoy generous holidays, pension scheme, wellbeing programmes, and your birthday off!
- Other info: Opportunities for volunteering and community involvement with paid days off.
- Why this job: Develop your skills while making a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25753 - 25753 £ per year.
Role: Customer Service Adviser - 12 months FTC
Location: Basingstoke
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser. Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this could be the role for you.
Responsibilities:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why Work for Us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you – You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others – as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential Skills and Experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable Skills and Experience:
- Microsoft Office – Word, Excel, Outlook, and Office365.
Interviews:
- Competency based 90-minute interview.
- We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome.
- We reserve the right to close this vacancy at any point.
Customer Service Adviser (12 Mth FTC) - Basingstoke in Newbury employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (12 Mth FTC) - Basingstoke in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your skills and experiences clearly.
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser (12 Mth FTC) - Basingstoke in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to proofread your application. We’re looking for clarity and professionalism, so make sure your writing reflects that. A well-structured application speaks volumes!
Be Genuine and Enthusiastic: Let your personality shine through in your application! We love candidates who are passionate about customer service and eager to learn. Share why you’re excited about the opportunity to work with us at Newbury Building Society.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you use to ensure a positive experience for customers.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples that highlight your ability to communicate effectively with both customers and colleagues.
✨Familiarise Yourself with Microsoft Office
As the job mentions a need for Microsoft Office skills, make sure you’re comfortable discussing your experience with Word, Excel, and Outlook. If you can, brush up on any specific tasks you might be expected to perform using these tools.
✨Demonstrate Your Commitment to Community
Since the company values community involvement, think of ways you can express your interest in volunteering or supporting local initiatives. Share any relevant experiences that show your dedication to making a positive impact.