At a Glance
- Tasks: Lead a team in mortgage advice and quality assurance, driving continuous improvement.
- Company: Established lender focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, up to 12% pension, private medical, 30 days holiday, and hybrid working.
- Other info: Join a dynamic environment with opportunities for professional development.
- Why this job: Make a real impact by leading change initiatives and supporting your team's growth.
- Qualifications: Experience in managing T&C schemes and mortgage advice processes.
The predicted salary is between 39000 - 65000 £ per year.
Mortgage Advice Manager
Central Belt, Scotland
Up to £52k
IntroductionAre you looking for a new leadership role within Mortgage Advice, working for an established business and highly customer focussed lender? Do you have a background in mortgage advice, managing T&C schemes, and quality assurance processes? Well this may just be the role you are looking for.
ResponsibilitiesLeading a team of 4, you will have full oversight of Mortgage Advice and Quality Assurance processes, observing advisors and auditing their files whilst working closely with colleagues to ensure an effective operation and a culture of continuous improvement. Working with a broad range of stakeholders the individual will support the improvement of operational processes attached to the advised mortgage process and lead change initiatives to embed improvements and refinements to the regulated advice process.
- Supervision of the Societys Training & Competence scheme for mortgage advisers including file checks, observations, coaching and mentoring. Production of regular MI to demonstrate the effectiveness of oversight.
- Ensure the provision of excellent customer service through the consistent delivery of agreed processes, standards and procedures. whilst ensuring that the interests of all customers are central to our culture and purpose and embedded throughout the organisation
- Support and oversee the operationalisation of change initiatives across the Advice team, including Systems changes, Regulatory and other change, whilst delivering a frictionless journey for our customer.
- Monitor and regularly review the outcomes that their customers are experiencing in practice and take action to address any risks to good customer outcomes.
- Promote culture of continuous improvement and maximise efficient utilisation of resources, for example through the development of ‘centres of excellence’
To be successful in this role we are looking for candidates experienced in managing T&C schemes undertaking mortgage advice observations, file checks and supporting continuous improvements. But more than experiences and knowledge we are looking for a pro-active and supportive leader who will go out of their way to help others and look for improvements, but whilst allowing their team to flourish.
BenefitsAs well as a competitive salary, our client offers fantastic benefits which includes a pension contribution up to 12%, private medical, 30 days holiday (plus 8 Bank Holidays), bonus up to 10% and much more. They operate a hybrid working pattern with offices in both Glasgow and Edinburgh, minimum expectations are 2 days a week in the office. If this sounds like the next challenge for you, then please apply now, we look forward to hearing from you.
#J-18808-LjbffrMortgage Advice Manager in London employer: Ultimate Banking Ltd
Join a leading lender in the Central Belt of Scotland as a Mortgage Advice Manager, where you will thrive in a supportive and customer-focused environment. With a commitment to employee growth, you will benefit from a competitive salary, generous pension contributions, private medical insurance, and a flexible hybrid working model that promotes work-life balance. This role not only offers the chance to lead a dedicated team but also fosters a culture of continuous improvement, ensuring that your contributions directly enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Advice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer service and continuous improvement, as this will help you align your answers with what they value most.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've successfully managed teams and implemented change initiatives in the past. Use specific examples to demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Mortgage Advice Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in mortgage advice and managing T&C schemes. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Mortgage Advice Manager position. Share specific examples of how you've led teams and improved processes in the past.
Showcase Your Leadership Style:We’re looking for a pro-active leader, so make sure to highlight your coaching and mentoring experiences. Talk about how you’ve supported your team in the past and how you plan to foster a culture of continuous improvement.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Stuff
Make sure you brush up on your mortgage advice knowledge and the latest industry regulations. Being able to discuss T&C schemes and quality assurance processes confidently will show that you're not just experienced, but also up-to-date with current practices.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve implemented change initiatives or improved processes. This will demonstrate your ability to lead a team effectively and foster a culture of continuous improvement.
✨Understand Their Culture
Research the company’s values and customer service ethos. Be ready to discuss how you can contribute to their mission of putting customers at the heart of everything they do. Showing that you align with their culture will make you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in mortgage advice or how they measure success in customer outcomes. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
