Job Description Collections Consultant Milton Keynes - Hybrid (3-4 days per week in the office) We are delighted to offer an exciting opportunity to join a small team within a dynamic, innovative, and fast-growing established fintech lender. You will support customers in arrears by managing inbound and outbound contact across phone, email, SMS, and WhatsApp. The role focuses on understanding customer circumstances, agreeing sustainable repayment solutions, identifying vulnerable customers, resolving issues, and maintaining accurate records while meeting quality and performance targets You will be required to be in the office in Milton Keynes up to 4 days each week. Duties of the Collections Consultant will include: Handling inbound and outbound calls across phone, email, SMS, and WhatsApp within SLA. Meeting daily and monthly contact and quality targets. Experience in a consumer debt collections team. Familiarity with IVA and DMP processes and the account actions they require. In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and funds towards gym membership. If you have the relevant experience and this role appeals, please apply today and we will be in touch with you promptly.
Phone Collection Agent in Milton Keynes employer: Ultimate Banking Ltd
Ultimate Banking Ltd is an exceptional employer that values leadership and innovation in the mortgage sector. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and professional development, all while providing the flexibility of hybrid working in the beautiful Southern England. Our competitive salary package, including a discretionary bonus and generous benefits, makes us an attractive choice for those seeking a rewarding career in mortgage underwriting.
