Mortgage Arrears Specialist
Leicestershire area/Hybrid
Up to £35k
Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service?
Our client is a mortgage and savings specialist, and they have a fantastic opportunity for experienced arrears professional, to join their servicing team.
The role will be focussing on speaking to customers who have found themselves in financial difficulty and coming to a resolution that benefits both the customer and our client. The role will also gain you exposure to more complex lending/arrears, such as commercial portfolios and interest only lending, as our client is happy to train the successful individual in these areas.
Duties will include:
- Rehabilitation of customers to reduce the number of Recoveries/Repossessions.
- To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance.
- To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans)
- To ensure there are monitoring processes and control on mortgages due to expire and those have expired.
- To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability
- Quality of book – Identify areas of potential risk through gap analysis
- Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion
The successful candidate will possess:
- Previous Mortgage Arrears experience.
- Experience of the full end to end Arrears process.
- Confident approach to speaking with customers regarding their financial difficulties.
- Experience with more specialised lending would be highly desirable.
Along with a competitive salary, our client offers a hybrid approach to the working week, with 2 days on site and the remainder working remotely. Fantastic employee benefits too!
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Mortgage Servicing Specialist (Arrears) in Market Harborough employer: Ultimate Banking Ltd
Ultimate Banking Ltd is an exceptional employer that values leadership and innovation in the mortgage sector. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and professional development, all while providing the flexibility of hybrid working in the beautiful Southern England. Our competitive salary package, including a discretionary bonus and generous benefits, makes us an attractive choice for those seeking a rewarding career in mortgage underwriting.
