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- Tasks: Manage mortgage servicing and provide top-notch customer support across various loan types.
- Company: A leading mortgage and savings provider with a focus on customer experience.
- Benefits: Up to £35k salary, 27 days holiday, Bupa healthcare, and pension contributions.
- Why this job: Join a dynamic team and make a real difference in customers' financial journeys.
- Qualifications: Experience in mortgage servicing and a passion for helping customers.
- Other info: Hybrid working model with opportunities for career growth.
The predicted salary is between 35000 - 35000 £ per year.
Are you an experienced mortgage professional who thrives on providing a first-class customer experience? Our client is a mortgage and savings provider, seeking a Mortgage Servicing Specialist to join their team on a 12-month FTC. In this role, you will be responsible for all mortgage servicing across a range of loans (including short term, development finance and commercial), along with involvement with ongoing projects within the department.
Duties will include:
- Short term loan monitoring – Manage and monitor facilities through term to repayment, including adherence to offer conditions and exit strategies.
- Development loan monitoring – Requests for drawdown, with regular monitoring of circumstances and progress towards completion.
- Vulnerable customers – To have empathy with and understand customer’s circumstances, to find a suitable repayment solution keeping the customers best interest at the forefront.
- Post completion – Manage and liaise with long term mortgage borrowers concerning adherence to their post completion offer conditions where applicable.
- Completion of commercial annual reviews with knowledge and basic understanding of company accounts.
- Quality of book – Identify areas of potential risk through gap analysis.
- Identify changes to borrowers’ financial circumstances.
- Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion.
- Identify and report Risk Events to allow policies and procedures to be reviewed.
- To ensure there are monitoring processes and control on short-term loan repayment strategies.
The successful candidate will possess previous mortgage servicing/post completions experience across a range of loans and it is highly desirable if you have any short-term lending experience. While our client's head office is based in Leicestershire, they can offer a hybrid approach to the working week. Ideally, 2 days per week at head office would be preferred; however, they are also happy to consider 3 days per month for a longer commute.
Benefits: Along with a competitive salary, they also offer 27 days holiday (plus BH’s and a birthday day off), Pension Contribution, Bupa healthcare and more!
Mortgage Servicing Specialist - 12 month FTC in Market Harborough employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Servicing Specialist - 12 month FTC in Market Harborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Servicing Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage servicing. Familiarise yourself with common scenarios you might face, especially around vulnerable customers and loan monitoring. This will show potential employers that you're ready to hit the ground running!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for the latest Mortgage Servicing Specialist roles and make sure to tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mortgage Servicing Specialist - 12 month FTC in Market Harborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Servicing Specialist role. Highlight your relevant experience in mortgage servicing and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing a first-class customer experience and how your background makes you a perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Empathy: Since dealing with vulnerable customers is key, make sure to mention any experience you have in understanding and addressing customer needs. We love candidates who can demonstrate empathy and a customer-first mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Mortgage Stuff
Make sure you brush up on your mortgage knowledge, especially around short-term loans and development finance. Be ready to discuss specific scenarios you've handled in the past, as this will show your expertise and confidence in the field.
✨Empathy is Key
Since the role involves dealing with vulnerable customers, think about examples where you've shown empathy and understanding in challenging situations. Prepare to share how you’ve helped customers find suitable repayment solutions while keeping their best interests at heart.
✨Showcase Your Project Involvement
The job mentions involvement in ongoing projects, so be prepared to talk about any relevant projects you've worked on. Highlight your role, the challenges faced, and the outcomes achieved to demonstrate your ability to contribute effectively to the team.
✨Prepare for Risk Analysis Questions
Given the focus on identifying potential risks, think about how you've conducted gap analyses in previous roles. Be ready to discuss specific instances where you identified changes in borrowers' financial circumstances and how you addressed those risks.