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- Tasks: Lead a team to deliver exceptional customer service and drive engagement.
- Company: Reputable financial services provider with a focus on transformation.
- Benefits: Up to £30K salary, private medical insurance, and paid volunteer days.
- Why this job: Make a real impact while guiding a motivated team in a dynamic environment.
- Qualifications: Experience in financial services and strong leadership skills.
- Other info: Opportunity for personal growth and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
Nottinghamshire – 35 hours per week, Monday–Friday 8:45am–4:45pm (2–3 days per week required on-site). Salary up to £30K DOE + excellent benefits.
Our client is a well-established and highly regarded financial services provider seeking a motivated Savings Team Leader. This role requires on-site presence in Nottinghamshire every Monday and Tuesday, with occasional Wednesdays as required.
You will champion a first-class customer experience while inspiring and guiding a team of 6 to deliver caring, confident and outstanding engagement. Joining at a time of transformation, you will support the shift towards cloud-based services and enhanced data capability.
You will own the planning and execution of proactive outreach activity aimed at retention, reactivation, and deepening customer relationships—ensuring every conversation strengthens trust and loyalty.
Key responsibilities of the Savings Team Leader include:
- Motivating the team to deliver exceptional inbound and outbound service
- Monitoring workflow to maintain efficient and high-quality operations
- Coaching and developing colleagues to create meaningful interactions that build rapport and customer satisfaction
- Acting as the escalation point for complex savings queries and customer complaints
- Upholding robust record-keeping, secure data handling and full regulatory compliance
- Using MI and insights to improve performance and drive continual learning
Required skills & experience:
- Solid knowledge of financial services regulations
- Excellent communicator with a warm, supportive and confident approach
- Strong problem-solving capability with a focus on quality outcomes
- Ability to lead, motivate and mentor a team to achieve success
This role is ideal for a driven individual with financial services expertise who genuinely enjoys making an impact—for customers, colleagues and the wider community.
In return, you will receive a competitive salary and strong benefits including 2 paid volunteer days, Private Medical Insurance, pension and life cover.
Savings Team Leader in Mansfield employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Team Leader in Mansfield
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Savings Team Leader, you'll need to inspire and motivate your team. Try role-playing common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to their transformation towards cloud-based services.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Savings Team Leader in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your financial services knowledge and any leadership roles you've had. We want to see how you can inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission of delivering exceptional customer experiences. Keep it warm and engaging, just like we do!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and come up with quality outcomes, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services regulations. This role is all about compliance and understanding the industry, so being able to discuss relevant regulations confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed a team in the past. Think about specific situations where you inspired your colleagues or resolved conflicts. This will demonstrate your ability to lead and mentor effectively.
✨Customer Experience is Key
Be ready to talk about how you’ve delivered exceptional customer service. Share stories that highlight your warm and supportive communication style, and how you’ve built trust and loyalty with customers in previous roles.
✨Data-Driven Mindset
Since this role involves using MI and insights to improve performance, come prepared to discuss how you've used data in your past roles. Whether it’s monitoring workflow or enhancing customer interactions, showing that you can leverage data will set you apart.
