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- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Competitive salary, training opportunities, and supportive team environment.
- Other info: Great career growth potential and a friendly workplace culture.
- Why this job: Enjoy variety in your work while developing valuable customer service skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 25753 - 25753 £ per year.
Location: Basingstoke
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this could be the role for you.
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
Customer Service Adviser in Hampshire employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees at Newbury Building Society on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Adviser role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle different customer situations, as this will show your problem-solving skills and ability to provide excellent service.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let your passion for customer service shine through. Share why you want to work with Newbury Building Society and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Customer Service Adviser in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through in your writing. It helps us get a sense of who you are and how you might fit into our friendly branch team.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. This makes it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer interactions. Think about specific examples where you went above and beyond to help a customer.
✨Showcase Your Communication Skills
As a Customer Service Adviser, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with customers effectively.
✨Familiarise Yourself with the Company
Do some research on Newbury Building Society. Understand their values, services, and what makes them stand out as an employer. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to resolve issues or handle difficult customers. Prepare a few examples that highlight your ability to think on your feet and provide excellent service.