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- Tasks: Support customers with mortgage accounts from opening to closure, handling queries and processing payments.
- Company: Join Newbury Building Society, a community-focused financial institution dedicated to excellent customer service.
- Benefits: Enjoy two paid volunteering days, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, develop your skills, and make a positive impact in the community.
- Qualifications: Strong communication skills and experience in customer service; financial service experience is a plus.
- Other info: Competency-based interviews within a week; feedback provided regardless of outcome.
The predicted salary is between 20000 - 28000 £ per year.
Location: Newbury
Hours: 35 hrs a week, Monday - Friday 9am - 5pm
Salary: £24,127
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
What will you be doing?
Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure, while also working collaboratively with other teams within the society. You will take on tasks such as:
- Handling customer queries about their account, both by email and over the telephone
- Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
- Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
- Ensuring accounts are redeemed in full and administrating the mortgage account closure process
- Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions
This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Why work for us?
We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
We want to help you develop - We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
Essential Criteria:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills
Desirable Criteria:
- Microsoft Office - Word, Excel, Outlook and Office365
- Experience in financial service administration
Interviews: Competency based 90-minute interview held at our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Customer Support Mortgage Administrator - 8 Month FTC employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Mortgage Administrator - 8 Month FTC
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like account opening, remortgaging, and account closure will help you speak confidently during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing first-class support, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Research Newbury Building Society and their community involvement. Showing that you align with their values and are passionate about supporting local initiatives can set you apart from other candidates.
We think you need these skills to ace Customer Support Mortgage Administrator - 8 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle customer queries and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your communication skills. Mention why you are interested in the role at Newbury Building Society and how your values align with theirs.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience you have in financial services. This will help you stand out as a candidate who meets the desirable criteria.
Prepare for Competency-Based Interview: Since the interview is competency-based, think of examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent customer service. Practice articulating these examples clearly.
How to prepare for a job interview at Ultimate Banking Ltd
✨Showcase Your Customer Service Skills
Since the role focuses on customer support, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle queries effectively and maintain a positive attitude.
✨Demonstrate Effective Communication
Excellent written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and consider preparing answers to common interview questions that showcase your communication abilities.
✨Familiarise Yourself with Mortgage Processes
Although you will receive training, having a basic understanding of mortgage processes can set you apart. Research common terms and procedures related to mortgages, as this knowledge will demonstrate your commitment and eagerness to learn.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
