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- Tasks: Support customers with queries about their savings accounts via various communication channels.
- Company: Join Newbury Building Society, a community-focused financial institution dedicated to excellent customer service.
- Benefits: Enjoy two paid volunteering days, career development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values community involvement and personal growth.
- Qualifications: Strong communication skills and experience in customer service are essential; financial service experience is a plus.
- Other info: Competency-based interviews will be held at our Newbury Head Office within a week of application.
The predicted salary is between 19300 - 24600 £ per year.
Location: Newbury
Hours: 35 hrs a week, Monday - Friday 9am - 5pm plus 1 in 5 Saturdays, 9am - 12pm
Starting Salary: £23,393
Target Salary: £24,624
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
What will you be doing?
The key priority is to support our members with their enquiries and requests arising from their interactions with our online service. You will also have contact with our members by telephone, ensuring they are able to manage their day to day servicing of their savings accounts. This will provide a great opportunity to build relationships within the team and with your branch-based colleagues.
You will take on tasks such as:
- Handling customer queries about their branch and online accounts, both by email, over the telephone, online portal, text messaging service and live chat.
- Completing ISAs coming in and ISAs going out of the Society and sending out funds to external providers.
- Processing overpayments to our Existing Members.
- Updating customer details in accordance with customer instructions.
- Setting up Nominated accounts for both Online and Branch customers.
- Setting up new accounts for our online customers and sending verification codes so they can access these.
- Daily/weekly & monthly reports.
This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day. You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Why work for us?
We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
We want to help you develop - We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
Essential Criteria:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable Criteria:
- Microsoft Office - Word, Excel, Outlook and Office365.
- Experience in financial service administration.
Interviews: Competency based 90-minute interview held at our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Customer Support Administrator employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the services offered by Newbury Building Society. Understanding their products, especially savings accounts and ISAs, will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves handling customer queries through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your past experiences in customer service. Think of specific examples where you demonstrated excellent service or resolved a challenging situation.
✨Tip Number 4
Show your enthusiasm for community involvement. Since Newbury Building Society values community support, mentioning any relevant volunteer work or community projects can highlight your alignment with their values.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the role of a Customer Support Administrator. Use specific examples to demonstrate your communication skills and ability to handle customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to learn. Mention how your previous experiences have prepared you for this role and why you want to work for Newbury Building Society specifically.
Highlight Relevant Experience: In your application, emphasise any experience you have in financial services or administration. If you have used Microsoft Office tools, mention this as it is desirable for the position.
Prepare for Competency-Based Questions: Since the interview will be competency-based, think about examples from your past experiences that demonstrate your problem-solving skills, teamwork, and ability to provide excellent customer service. Be ready to discuss these in detail.
How to prepare for a job interview at Ultimate Banking Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've provided excellent service in the past. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate complex information simply, as this will show your ability to connect with customers.
✨Familiarise Yourself with Financial Services
While not mandatory, having some knowledge of financial services can set you apart. Brush up on basic terms and processes related to savings accounts and ISAs, as this will demonstrate your interest and readiness to learn.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and community involvement. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
