At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic environment.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Other info: Great career development opportunities and a friendly branch team.
- Why this job: Enjoy variety in your work while making a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25753 - 27109 € per year.
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am -12.15pm
Starting salary: £25,753
Target Salary: £27,109.05
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year.
Customer Service Advisor employer: Ultimate Banking Ltd
Newbury Building Society is an award-winning employer that prioritises employee development and a supportive work culture. As a Customer Service Advisor in Thatcham, you will enjoy a dynamic role with opportunities for skill enhancement through digital training and workshops, all while being part of a friendly team dedicated to excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Newbury Building Society on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Advisor.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations with customers. We want to show that we can think on our feet and provide top-notch service!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, we should look professional. It shows we’re serious about the role and ready to represent Newbury Building Society in style.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows we appreciate the opportunity and are genuinely interested in the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant skills that show you can handle a variety of tasks.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about providing excellent support and advice.
✨Showcase Your Communication Skills
Since you'll be interacting with a variety of customers, practice clear and friendly communication. Think of examples from your past experiences where you successfully resolved issues or helped customers.
✨Familiarise Yourself with the Company
Do some research on Newbury Building Society. Understand their values, services, and what makes them a trusted partner for savings and mortgages. This will show your genuine interest in the role and the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows you're engaged and keen to learn more.
