At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Generous holiday allowance, pension scheme, discounts, and birthday off.
- Other info: Enjoy two paid volunteering days each year and excellent career growth opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am - 12:15pm
Starting salary: £25,753
Target Salary: £27,109.05
Introduction
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
- We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365.
Interviews:
Competency based 90-minute interview held in our Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
Customer Service Advisor (12 month FTC) - Thatcham employer: Ultimate Banking Ltd
Newbury Building Society is an award-winning employer that prioritises employee development and community engagement. As a Customer Service Advisor in Thatcham, you will enjoy a supportive work culture with access to training modules, generous holiday allowances, and unique benefits like your birthday off and paid volunteering days. Join us to make a meaningful impact while advancing your career in a dynamic and varied role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12 month FTC) - Thatcham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values, services, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your skills and experiences clearly during the interview.
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, making a good first impression matters. Choose smart-casual attire that reflects professionalism while still being comfortable. You want to feel confident when you walk into that interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (12 month FTC) - Thatcham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your experience with customers and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping our customers with their queries!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure a positive experience. This will show that you understand the role and are prepared to deliver excellent service.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or colleagues in previous roles. This will help demonstrate your fit for the position.
✨Familiarise Yourself with Microsoft Office
As the job mentions using Microsoft Office tools, make sure you’re comfortable discussing your experience with Word, Excel, and Outlook. If you have any specific examples of how you’ve used these tools to improve efficiency or solve problems, be ready to share them!
✨Prepare for Competency-Based Questions
Since the interview will be competency-based, think about situations where you’ve demonstrated key skills like teamwork, problem-solving, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your potential.
