At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and ongoing training.
- Other info: Experience a supportive team environment with opportunities for growth.
- Why this job: Develop your skills while making a real difference for customers every day.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 25753 - 25753 € per year.
Location: Newbury
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturdays 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance, contributory stakehol...
Customer Service Adviser employer: Ultimate Banking Ltd
Newbury Building Society is an exceptional employer that prioritises employee development and well-being. With a supportive work culture, generous holiday allowances, and opportunities for continuous learning through digital training and workshops, you will thrive in a dynamic environment that values your contributions. Join us in Newbury, where every day brings new challenges and the chance to make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Adviser and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips about the company culture and even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Newbury Building Society.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for customer service shines through in every sentence.
Show Your Personality:We’re looking for someone who fits well with our team culture. Let your personality come through in your application! Share a bit about yourself and why you’re excited about the opportunity to work with us at Newbury Building Society.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you’ve gone above and beyond for a customer.
✨Showcase Your Communication Skills
As a Customer Service Adviser, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences.
✨Research Newbury Building Society
Familiarise yourself with the company’s values, services, and recent news. This will not only help you answer questions but also show your genuine interest in the role and the organisation.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows that you’re engaged and interested in the position. You could ask about the team culture or what a typical day looks like for a Customer Service Adviser.
