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- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award winning employer.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Enjoy two paid volunteering days each year and ongoing training opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25753 - 25753 £ per year.
Role: Customer Service Adviser - 12 months FTC
Location: Basingstoke
Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm
Salary: £25,753.59
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this could be the role for you.
Responsibilities:You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why Work for Us?- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you – You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others – as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Microsoft Office – Word, Excel, Outlook, and Office365.
Competency based 90-minute interview. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Customer Service Adviser (12 Mth FTC) - Basingstoke employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (12 Mth FTC) - Basingstoke
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with answering competency-based questions.
✨Tip Number 3
Show off your adaptability! The job description mentions variety, so be ready to discuss times when you've successfully handled unexpected situations or changes in your previous roles. This will demonstrate your flexibility and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Adviser (12 Mth FTC) - Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively with customers.
Be Yourself: Let your personality shine through in your application! We’re looking for someone who enjoys variety and working with people, so don’t hesitate to share what makes you unique and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer interactions. Think about specific examples where you went above and beyond to help a customer.
✨Familiarise Yourself with the Company
Do a bit of homework on Newbury Building Society. Understand their values, services, and community involvement. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Practice Competency Questions
Since the interview is competency-based, prepare for questions that assess your skills and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm and Positivity
Bring your best self to the interview! A positive attitude can make a huge difference. Show your excitement about the role and how you can contribute to the team. Remember, they’re looking for someone who fits well with their culture.