At a Glance
- Tasks: Lead operations to ensure growth while maintaining member satisfaction and regulatory standards.
- Company: Chorley Building Society, a trusted mutual focused on individual customer service.
- Benefits: Up to £85k salary, 27 days holiday, pension scheme, private healthcare, and more.
- Other info: On-site role for the first year, with excellent career development opportunities.
- Why this job: Drive change and improve efficiencies in a dynamic financial services environment.
- Qualifications: Senior operational leadership experience in regulated financial services required.
The predicted salary is between 65250 - 79750 £ per year.
- Director of Operations
- Lancashire
- Up to £85k plus benefits
We are delighted to be partnering with the Chorley Building Society, a trusted, member focussed mutual, dedicated to providing an individual service to all their customers, attributing their success to delivering simple and flexible products to the market.
The Director of Operations will join their senior leadership team and be accountable for ensuring the society can safely, efficiently and sustainably scale in line with their growth strategy.
The role owns day-to-day operations, capacity, and cost efficiency, ensuring that growth ambitions are deliverable without compromising member outcomes, regulatory expectations, or control standards.
The operational delivery is across servicing, lending, savings and the branch network.
Responsibilities will include
- Own end-to-end operational delivery across member servicing, lending operations, savings operations, and branches.
- Ensure operational capacity and capability scale in line with growth forecasts.
- Own the cost base across operations.
- Drive productivity, automation, and simplification to flatten the cost curve as volumes increase.
- Ensure operational readiness for new products, propositions, and changes.
- Act as the primary operational counterpart to technology and change initiatives.
- Accountable for operational supplier performance.
- Ensure the operational areas have the right skills, roles, and structures to support growth.
- Champion a culture of accountability, continuous improvement, and member focus.
- Ensure operational risks are identified, managed, and escalated appropriately.
The successful candidate will possess
- Senior operational leadership experience within a regulated financial services environment.
- Proven track record of scaling operations during growth.
- Strong understanding of operational resilience and regulatory expectations.
- Commercially minded, with the ability to balance service, cost, and control.
- Collaborative leader, comfortable operating across growth, risk, and technology agendas.
This is an excellent opportunity for an individual who can drive change, improve efficiencies and thrive on delivering outstanding customer outcomes.
Due to the nature of the role, the Chorley would like this role holder to be based predominately on site, especially during the first 12 months of employment.
Along with a competitive salary, they offer a great benefit package including 27 days holiday, pensions scheme, private health care and more.
- 27 days holiday, pensions scheme, private health care and more.
- #J-18808-Ljbffr
Director of Operations in Chorley employer: Ultimate Banking Ltd
Ultimate Banking Ltd is an exceptional employer that values leadership and innovation in the mortgage sector. With a strong focus on employee growth, we offer a supportive work culture that encourages collaboration and professional development, all while providing the flexibility of hybrid working in the beautiful Southern England. Our competitive salary package, including a discretionary bonus and generous benefits, makes us an attractive choice for those seeking a rewarding career in mortgage underwriting.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in Chorley
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Ultimate Banking Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director of Operations in Chorley
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ultimate Banking Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ultimate Banking Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ultimate Banking Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ultimate Banking Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ultimate Banking Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ultimate Banking Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
