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- Tasks: Manage mortgage applications and provide exceptional customer service throughout the mortgage lifecycle.
- Company: Customer-focused financial services client in Bath, Somerset.
- Benefits: Competitive salary, 27 days holiday, pension scheme, health plans, and more!
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Previous mortgage experience and strong customer service skills required.
- Other info: Hybrid working model after training with excellent career development opportunities.
The predicted salary is between 28500 - 31080 £ per year.
Ultimate Banking are delighted to be working with our customer focussed, financial services client as they seek a Mortgage Services Officer to join their team. The role plays a key part in supporting the mortgage operations function, and you will be responsible for managing mortgage applications from offer to completion, alongside supporting existing customers throughout the full lifecycle of their mortgage. You will be providing high quality service to brokers, packagers and direct customers and would suit an individual who excels at delivering exceptional customer care and thrives in a process driven environment.
Duties will include:
- Taking ownership of processing mortgage completions, liaising with solicitors and customers to ensure every case progresses smoothly and in line with agreed SLAs.
- Support existing Members by handling account changes, redemption requests and general mortgage servicing queries throughout the life of their mortgage.
- Producing redemption statements and redeeming mortgages on receipt of funds.
- Accurately keying and maintaining information across core systems and document repositories.
- Providing Packagers, Brokers and direct customers with high-quality service, keeping them informed at every stage of the process.
The successful individual will possess:
- Previous mortgage experience, ideally with completions.
- Previous customer service/relationship building experience.
- CeMap qualified, or the willingness to complete within an agreed timescale.
Our client offers a hybrid approach to the working week; if successful, for the training period (circa 3 months), you will be required to be fully office based. Once completed, the hybrid model is a minimum of 2 days per week based at head office and 3 working remotely. Regarding the salary range, this is dependent on holding the CeMap qualification. If you already have completed CeMap (1,2,3), they can offer up to £31,080. If you don’t hold the qualification, our client will support and fund you to gain this (within 12 months) and the remuneration offered will be up to £28,500. Offering a competitive salary, plus additional benefits such as 27 days holiday (plus bank holidays), pension scheme, life insurance, health plans and more! If this sounds like your next role, please apply today!
Mortgage Service Officer in Bath employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Service Officer in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage services. Think about your previous experiences and how they relate to the role. We want you to shine when discussing your customer service skills and mortgage knowledge!
✨Tip Number 3
Showcase your passion for customer care! During interviews, share specific examples of how you've gone above and beyond for clients. This will demonstrate that you’re not just looking for a job, but that you genuinely care about helping customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mortgage Service Officer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous mortgage experience and customer service skills. We want to see how you’ve excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Mortgage Services Officer role. Share specific examples of how you’ve provided exceptional customer care in the past.
Showcase Your Qualifications: If you’re CeMap qualified, make sure to mention it prominently. If not, express your willingness to complete the qualification within the agreed timeframe. We appreciate candidates who are eager to learn and grow with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know Your Mortgage Stuff
Brush up on your mortgage knowledge, especially around completions and the lifecycle of a mortgage. Being able to discuss specific processes and terminology will show that you’re not just familiar with the role but genuinely interested in it.
✨Customer Care is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you’ve gone above and beyond for clients, as this role heavily focuses on providing high-quality service to brokers and customers alike.
✨Be Process-Driven
Since the job is process-driven, be ready to talk about your experience with managing workflows and adhering to SLAs. Highlight any tools or systems you’ve used to keep track of applications and ensure smooth progress.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s mortgage operations and their approach to customer service. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
