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For Companies At a Glance
- Tasks: Lead a team and ensure smooth operations across two branches while supporting customers.
- Company: Market leader in savings and mortgages with a focus on customer care.
- Benefits: Up to £28,500 salary, pension, private healthcare, and flexible working hours.
- Why this job: Make a real difference in people's lives while thriving in a dynamic environment.
- Qualifications: Experience in team management and customer service, preferably in financial services.
- Other info: Part-time role with opportunities for community engagement and personal growth.
The predicted salary is between 22800 - 28500 £ per year.
Job Description
Assistant Branch Manager
Leicestershire
Part Time – 4 days per week/28 hours
Up to £28,500 (FTE) + benefit package
Are you a customer focussed professional, seeking a new opportunity where you can really make a difference? Our client is a market leader in savings and mortgages and are looking to appoint an Assistant Branch Manager to work between 2 branches (based in Market Harborough and Kibworth). This is a part time role, working 4 days per week, to include Monday, Thursday and Friday – with the fourth day being flexible to your preference.
Please note there is also a requirement to work one Saturday per month (9.00 am – 12.00 pm) which will be paid as overtime.
As their Assistant Branch Manager, you’ll be the go-to person for keeping things running smoothly across our branches. You’ll support the Branch Manager, lead a fantastic team, and help customers feel confident, cared for, and understood. It’s a role full of variety, responsibility, and heart — perfect for someone who loves people and thrives in a fast-paced environment.
Duties will include:
- Manage branch workloads effectively and accurately
- Resolve customer queries and complaints with ownership
- Lead smooth branch operations including audits and compliance
- Conduct quality checks and provide feedback
- Help plan and execute community activities
- Identify and support vulnerable customers and colleagues
The successful individual will possess:
- Previous experience managing or coaching a team
- Customer service experience
- Previous experience in a branch setting or financial services would be highly desirable
Our client offers a generous benefit package, including pension contribution, Medical Cash Plan, private healthcare and more!
If this sounds like your next role, please apply today.
Assistant Branch Manager employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an Assistant Branch Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your passion for community engagement! Think of examples where you've made a difference in your previous roles, especially in supporting vulnerable customers. This will resonate well with employers looking for someone who truly cares.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to help you navigate the process and land that dream job!
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Branch Manager role. Highlight your customer service experience and any leadership roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can make a difference in our branches. Be genuine and let your personality come through.
Showcase Your Teamwork Skills: Since you'll be leading a team, it's important to demonstrate your ability to work well with others. Share examples of how you've successfully managed or coached a team in the past, and how you resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ultimate Banking Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. Understanding their focus on customer service and community involvement will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed workloads or resolved conflicts, highlighting your coaching skills and how you’ve supported your team.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations where you’ve turned a negative experience into a positive one. This will show your ownership and commitment to excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their approach to community activities or how they support vulnerable customers, which will demonstrate your alignment with their values.