At a Glance
- Tasks: Support customers in arrears through calls, emails, and messages while finding sustainable repayment solutions.
- Company: Join a dynamic fintech lender with a fast-growing team in Milton Keynes.
- Benefits: Salary up to £35K, matched pension contributions, medical cover, and gym membership funds.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers manage their finances in a supportive environment.
- Qualifications: Experience in debt collections, strong communication skills, and empathy for customer situations.
The predicted salary is between 31500 - 38500 £ per year.
Collections Consultant
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
- Milton Keynes - Hybrid (3-4 days per week in the office)
- Salary to £35K DOE + excellent benefits
We are delighted to offer an exciting opportunity to join a small team within a dynamic, innovative, and fast-growing established fintech lender.
You will support customers in arrears by managing inbound and outbound contact across phone, email, SMS, and Whats App.
The role focuses on understanding customer circumstances, agreeing sustainable repayment solutions, identifying vulnerable customers, resolving issues, and maintaining accurate records while meeting quality and performance targets
You will be required to be in the office in Milton Keynes up to 4 days each week.
Duties of the Collections Consultant will include
- Handling inbound and outbound calls across phone, email, SMS, and Whats App within SLA.
- Contacting customers in arrears to discuss their situation and agree sustainable repayment arrangements.
- Setting up and maintaining repayment plans, direct debits, and forbearance arrangements accurately.
- Processing IVA and DMP notifications.
- Identifying vulnerable customers and applying the appropriate vulnerability process.
- Completing all case records and call notes accurately after every interaction.
- Meeting daily and monthly contact and quality targets.
The successful candidate will possess
- Experience in a consumer debt collections team.
- Familiarity with IVA and DMP processes and the account actions they require.
- Good negotiation/objection handling skills and an empathetic nature.
- Skills to work within a team and a strong, clear communication style.
In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and funds towards gym membership. xgikmsk If you have the relevant experience and this role appeals, please apply today and we will be in touch with you promptly.
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Collections Agent employer: Ultimate Banking Ltd Careers
As a leading mortgages and savings provider in East Riding, Yorkshire, our client prioritises a customer-centric approach and fosters a supportive work culture that values leadership and employee development. With competitive benefits including 25 days of holiday and a pension contribution, this role as Branch Manager offers the opportunity to shape the savings strategy while working closely with a dedicated team to enhance member experiences. Join a company that not only invests in its employees but also encourages innovation and growth within the financial services sector.
Contact Details:
Ultimate Banking Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ultimate Banking Ltd Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ultimate Banking Ltd Careers.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ultimate Banking Ltd Careers's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ultimate Banking Ltd Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ultimate Banking Ltd Careers.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ultimate Banking Ltd Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ultimate Banking Ltd Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
