At a Glance
- Tasks: Lead client experience strategy and drive growth in a dynamic digital marketing agency.
- Company: Join a high-growth digital marketing agency known for innovative thinking.
- Benefits: Competitive salary, bonuses, equity, and comprehensive benefits package.
- Other info: Opportunity to shape a client-obsessed culture at the executive level.
- Why this job: Make a tangible impact on client relationships and agency growth.
- Qualifications: Experience in client relations and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
We’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‑to‑end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You'll be the client champion across the agency group, improving revenue growth, driving retention, and growing long‑term partnerships with existing and new clients.
Key Responsibilities
- Client Experience Leadership: Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service lines. Lead the establishment of client‑centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability. Define success metrics (retention rates, revenue retention) and integrate performance dashboards.
- Client Relationship: Own a roster of high-value relationships with clear growth and satisfaction goals. Identify and execute strategic upsell and cross-sell opportunities across client portfolios, collaborating with various departmental heads and internal stakeholders. Lead and contribute to key new business pitches, in partnership with the SLT, to win expansion opportunities through existing accounts.
- Driving Client Value through Insight and Data: Design and deploy a robust client feedback program: surveys, interviews, panels, and business reviews to reveal satisfaction and loyalty trends to drive effective client engagement strategies. Analyse qualitative and quantitative insights to inform strategic adjustments across service, products, marketing, and agency operations to unlock client value. Ensure client POV is central to executive discussions—infusing top‑level decision-making via being the voice of the client in the room.
- Cross-Functional Collaboration: Able to translate client needs into effective and profitable service models. Natural at influencing peers across product, creative, delivery, operations, finance, and leadership. Exceptional communicator: skilled in engaging presentations, negotiations, escalation resolution, and executive forums. Digital fluency: familiarity with tools like Salesforce, HubSpot, Gainsight, or Medallia, plus strong general tech/platform/channels for driving client value.
Education: Bachelor's degree required; MBA or advanced credential in marketing or business is advantageous.
What You’ll Gain: A leadership seat at the executive table—driving a transformative client-obsessed culture across a Digital Marketing agency known for innovative thinking. Tangible impact on agency growth via retention, upsell, and new revenues. Competitive salary, bonus, equity, benefits.
Seniority level: Executive
Employment type: Full-time
Job function: Advertising, Marketing, and Strategy/Planning
Industries: Technology, Information and Media, Marketing Services, and Advertising Services.
We’re Hiring: Chief Client Officer employer: Ultimate Asset
Ultimate Asset is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can thrive in their careers while contributing to meaningful healthtech solutions. Join us to be part of a collaborative environment where your expertise in digital performance can make a real impact on customer acquisition and proactive care.
